Account Manager

Freelancer.com; Vancouver; On-site; CAD 107,000 - 144,000; Full time

Benefits offered by this job

Salary target $90K OTE + benefits

Meritocratic culture

Weekly town halls with CEO

Weekly team lunches

Hack-a-thons with prizes

Fun events and activities

Job summary

Escrow.com is seeking a dynamic Account Manager to lead onboarding, activation, and long-term success for enterprise clients. You will be the face of Escrow.com to global businesses, owning the client journey from onboarding through ongoing relationship management and growth.

The ideal candidate will build strong relationships, have business acumen, tech fluency, and a proactive, solution-oriented mindset. This role requires coordinating with Sales, Product, Support, and Engineering to drive

Qualifications

• 1-2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success.
• Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments.
• Exceptional relationship management and strategic consulting skills.
• Strong business acumen and the ability to align complex organizations around shared goals.
• Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
• Demonstrated experience handling and managing high-touch books of business.
• Track record of meeting or exceeding growth and retention goals.
• Comfortable working in fast-paced, evolving environments.
• Familiarity with APIs, SaaS integrations, or technical products.

Responsibilities

• Onboarding: Design and execute a structured onboarding and activation program tailored to each client's technical and operational needs.
• Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth.
• Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones.
• Client Education: Serve as a trusted advisor, educating clients on Escrow.com's platform features, integrations, and best practices.
• Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience.
• Growth & Expansion: Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends.
• Feedback & Insights: Gather and relay client feedback to influence product development and improve enterprise offerings.

Skills

Technical Account Management

Solutions Engineering

Customer Success

Onboarding

Relationship Management

Communication

Cross-functional Collaboration

Education

Bachelor's degree

Tools

Hubspot

Apollo.io

DeskPro

Google Suite

Job description

We are looking for a dynamic and strategic Account Manager to lead onboarding, activation, and long-term success for our most valuable enterprise clients. In this role, you'll be the face of Escrow.com to global businesses operating in complex, high-value environments—owning the client journey from onboarding through to ongoing relationship management and growth.

The ideal candidate is a natural relationship builder with strong business acumen, technical fluency, and a proactive, solution-oriented mindset.

Key Responsibilities

• Onboarding: Design and execute a structured onboarding and activation program tailored to each client's technical and operational needs.
• Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth.
• Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones.
• Client Education: Serve as a trusted advisor, educating clients on Escrow.com's platform features, integrations, and best practices.
• Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience.
• Growth & Expansion: Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends.
• Feedback & Insights: Gather and relay client feedback to influence product development and improve enterprise offerings.

Required Qualifications

• 1-2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success.
• Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments.
• Exceptional relationship management and strategic consulting skills.
• Strong business acumen and the ability to align complex organizations around shared goals.
• Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
• Demonstrated experience handling and managing high-touch books of business.
• Track record of meeting or exceeding growth and retention goals.
• Comfortable working in fast-paced, evolving environments.
• Familiarity with APIs, SaaS integrations, or technical products.

Nice to Have

• Experience in digital payments, SaaS, or Fintech.
• Familiarity with tools like Hubspot, Apollo.io, DeskPro, Google Suite, and transaction/financial software.
• Knowledge of financial systems, including KYC/AML compliance.
• Bachelor's degree in Business, Marketing, or a related field.

Success Criteria

• Partnership-First Mentality: You're committed to doing what's best for the client and fostering long-term success.
• Resourceful & Proactive: You take initiative, solve complex challenges, and aren't afraid to roll up your sleeves.
• Curiosity-Driven: You ask thoughtful questions and perform deep discovery to understand and solve root issues.
• Growth Mindset: You face obstacles with optimism and a can-do attitude, always looking for the next opportunity.

Benefits:

• Competitive Salary with an On Target Earning of $90K per annum
• This won't be a cog-in-the-machine job; you will be joining a global FinTech company with a meritocratic culture with the ability to take ownership and fast track your career growth. Several of our Directors and VP-level managers started out in junior positions and have climbed up the career ladder to the top!
• Weekly Town Halls with the all-important Q&A session with the CEO (you really can ask him anything)!
• Weekly end of week lunches with rotating local cuisine
• Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
• Fun events (we once built a soccer stadium in the Sydney office with two tonnes of turf).

Just when you thought it couldn't get any better:

• Change lives every day - Everything we do as part of our jobs contribute to improving the lives of our users on a global scale.
• Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the FinTech industry.