Account Manager

DEPT®; Vancouver; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible, hybrid/remote working policy

Competitive salary based on experience

Mental health support

15 days paid holiday annually

Office refreshments provided

Family-friendly policies

Learning and development support

Training and certifications for skill growth

Job summary

DEPT® in Vancouver is looking for a Senior Account Executive to manage creative and technical projects across accounts. The role involves working closely with designers and copywriters to deliver campaigns successfully while maintaining budgets and timelines.

Qualifications include project management experience in creative marketing and the ability to handle multiple projects. The position offers a flexible hybrid/remote work environment and competitive salary based on experience.

Qualifications

• Highly organized with the ability to manage multiple projects simultaneously.
• Motivated to learn, grow and improve.
• Personable, approachable demeanour and motivated team player.

Responsibilities

• Manage, draft and review client briefs.
• Ensure client deadlines are met across multiple campaigns.
• Distill and transfer client feedback to designers and copywriters.
• Prioritize workloads for the team and elevate issues when necessary.

Skills

Project management experience in creative or tech marketing

Multi-channel marketing communications experience

Excellent oral and written communication skills

Organizational skills

Ability to manage client and supplier relationships

Job description

Contract Details

6 month fixed‑term employee contract initially, with a likelihood of extension. Vancouver, remote.

Job Purpose

Senior Account Executive in our Global Studios team. Responsible for managing creative and technical projects across accounts, ensuring consistent and successful delivery of multiple campaigns. Works closely with designers, copywriters, and the accounts team to meet client objectives and deliver on time and within budget.

Responsibilities

• Manage, draft and review client briefs.
• Ensure client deadlines are met across multiple campaigns, liaising with the Account Director on team capacity.
• Manage workflows across time zones, ensuring clear communication and effective management of tasks.
• Distill and transfer client feedback to designers and copywriters.
• Prioritise workloads for the team and elevate issues when necessary.
• Maintain client requirements whilst protecting DEPT® brand values.
• Maintain a comprehensive understanding of clients’ businesses, strategies, objectives, brands, audiences and challenges, advising on the communications solution that best meets their needs and becoming a trusted adviser.
• Build excellent working relationships with internal stakeholders through meetings, video conferences, planning sessions and evaluation reviews.
• Ensure high standards are maintained and add value wherever possible.
• Deliver projects on time, within budget and to agreed success criteria.
• Stay informed on all DEPT® products and services, actively promoting them to clients.
• Escalate issues to senior management that might impact accounts positively or negatively.

Requirements

• Project management experience in creative or tech marketing.
• Experience delivering multi‑channel marketing communications, including digital.
• Highly organised with the ability to manage multiple projects simultaneously.
• Aspiring to think strategically and contribute new ideas to the agency.
• Can work within tight deadlines and short timeframes, managing schedules and priorities.
• Motivated to learn, grow and improve.
• Personable, approachable demeanour and motivated team player.
• Moderate understanding of production and interactive processes.
• Excellent oral and written communication skills.
• Superb planning and organisational ability.
• Ability to manage and develop client and supplier relationships.
• Basic understanding of financials to manage budgets effectively.

Benefits

• Flexible, hybrid/remote working policy.
• Competitive salary based on experience and equal pay policies.
• Mental health support and company sick pay scheme.
• 15 days paid holiday annually (plus public holidays).
• Office refreshments provided all week.
• Family‑friendly policies to support new parents.
• Social and cultural events, providing opportunities to connect with colleagues.
• Inspirational talks with guest speakers and events.
• Learning and development support through continuous opportunities.
• Buddies programme to support you during your first weeks.
• Reputation for doing good – B Corp® certified and recognised as Agency of the Year at major awards.
• Opportunity to work with clients of all sizes and across all industries.
• Training, development and certifications for skill growth.
• Global annual DEPT® Cares Month for charitable volunteer work.

Compensation

The anticipated annual salary range for this position is $60,000 – $70,000 CAD, based on relevant experience, expertise and organisational impact.

AI Disclosure

At DEPT®, we use AI‑assisted technology (Metaview) to capture notes and summarise interview conversations, so our interviewers can stay fully focused. Using the AI is optional; let us know if you’d prefer it not to be used.

Diversity, Equity & Inclusion

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, nurture and retain talented individuals from diverse backgrounds, with varying skills and perspectives.