Account Manager

VML; Vancouver; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

VML in Vancouver is seeking an Account Manager to oversee client accounts and lead marketing initiatives across multiple channels.

You will build strong relationships, coordinate with creative, strategy, media, and production teams, and ensure campaigns deliver measurable results.

Hybrid work model with four days in the office; proactive, collaborative, and client‑centric mindset required.

Qualifications

• Some experience in account management, ideally in an agency or marketing environment.
• Proficiency with project management tools and software is very helpful (e.g., Asana, Wrike, or similar platforms).
• Strong understanding of marketing principles and multi-channel campaigns.

Responsibilities

• Oversee client accounts and ensure successful delivery of marketing initiatives.
• Build and maintain strong client relationships, acting as trusted advisor and primary contact.
• Lead development and execution of campaigns, aligning with client goals and objectives.
• Manage timelines, budgets, and scopes to deliver results within parameters.
• Collaborate with creative, strategy, media, and production teams to execute projects.
• Prepare and present client proposals, performance reports, and strategic recommendations.
• Identify opportunities to grow client accounts through cross-sells and upsells.
• Monitor industry trends and competitor activities to inform strategies.
• Proactively resolve client concerns with a solutions-oriented approach.

Skills

Account management

Client relationships

Campaign strategy

Budget management

Cross-functional collaboration

Communication

Tools

Asana

Wrike

Job description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy’s. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unitecutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counselin a single company –powered by exceptional talent and our agentic marketing platform, WPP Open,to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

What You’ll Do

As an Account Manager, you’ll be responsible for overseeing client accounts and ensuring the successful delivery of marketing initiatives. Your role will include:

• Building and maintaining strong client relationships, acting as a trusted advisor and primary point of contact.

• Leading the development and execution of marketing campaigns, ensuring alignment with client goals and objectives.

• Managing project timelines, budgets, and scopes, delivering exceptional results within agreed parameters.

• Collaborating with internal teams, including creative, strategy, media, and production, to execute projects effectively.

• Preparing and presenting client proposals, performance reports, and strategic recommendations.

• Identifying and pursuing opportunities to grow client accounts, including cross-sells and upsells.

• Monitoring industry trends and competitor activities to inform client strategies.

• Resolving client concerns with a proactive and solution-oriented approach.

Who You Are

You’re a strategic thinker and relationship-builder who thrives in a fast-paced environment. You embody:

• Exceptional communication and interpersonal skills, with the ability to foster trust and collaboration.

• A proactive and detail-oriented mindset, anticipating client needs and delivering on expectations.

• Strong organizational and project management skills, able to juggle multiple priorities effectively.

• A team player attitude, working collaboratively while also taking initiative independently.

• Problem-solving skills, with a knack for turning challenges into opportunities.

• A results-driven approach, focused on delivering measurable impact for clients.

• Adaptability and resilience, excelling in dynamic and changing situations.

What You’ll Need

To excel as an Account Manager, you’ll bring:

• Some experience in account management, ideally in an agency or marketing environment.

• Proficiency with project management tools and software is very helpful (e.g., Asana, Wrike, or similar platforms).

• Strong understanding of marketing principles, ideally with experience managing campaigns across multiple channels.

• Ability to manage budgets, timelines, and complex projects effectively.

• Experience analyzing campaign performance data and developing actionable insights.

• A track record of delivering exceptional client satisfaction.

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram,LinkedIn,and X.