Account Manager

Main Sequence Technology, Inc.; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Free parking

TTC friendly

Job summary

CTi Living is seeking an Account Manager to manage and grow a North American client portfolio, starting with an existing base and expanding relationships with leading retailers and garden centres.

You will own the full sales cycle—from first contact to quotation and close—focusing on delivering value to customers such as Home Depot, Walmart, Costco, and Lowe's. This on-site role in Etobicoke includes travel 4–5 days monthly, with a competitive salary plus commission.

Qualifications

• 3–5 years of experience in sales, customer service, or CRM.

Responsibilities

• Manage an existing portfolio of client accounts within North America and worldwide.
• Build trusted relationships with customers and understand programs, timelines, and priorities.
• Identify opportunities to grow existing accounts and expand product ranges.
• Follow up with clients to keep projects moving and commitments met.
• Prospect and develop new clients to grow beyond the existing portfolio.
• Take ownership of the full sales cycle through CRM from first contact to final sale.
• Coordinate between retailers and growers on national or regional programs.
• Negotiate contracts to create long-lasting client relationships.

Skills

Sales experience

Customer service

CRM experience

Tools

CRM system

Job description

Account Manager

Designed to Stand Out. Manufactured to Scale. Built to Sell.

CTi Living creates indoor and outdoor containers that combine distinctive design, dependable production and retail-ready execution for customers ranging from independent garden centres to some of the world’s largest retailers.

• $60,000 to $75,000 plus commission
• On site
• Monday to Friday, 9am to 5pm
• Travel 4 to 5 days per month
• Based in Etobicoke
• Free parking
• TTC friendly

• 250M+ Plant pots sold every year
• 400+ Greenhouses served in North America and the UK
• 35 Staff in Toronto
• $30M+ In annual revenue

Summary

This is a relationship-driven, full-cycle sales role. You do not need a horticultural background. You need to be great with clients.

Grow what exists

You are provided with an existing client portfolio that has room for growth.

Win what is next

You prospect and develop new clients to keep expanding the business.

Own the whole cycle

From strategy to quotation to close, the sale is yours from start to finish.

Customers

• Home Depot
• Walmart
• Costco
• Lowe’s
• Loblaw Companies
• Kroger
• Canadian Tire
• Menards
• Independent garden centres
• Indoor fashion markets
• Outdoor decor markets

What you will do

Account management and portfolio growth

You inherit real accounts on day one. Your job is to keep them and grow them.

• Manage an existing portfolio of client accounts within North America and worldwide, serving as the primary point of contact for each client.
• Build close, trusted relationships with customers and understand their programs, timelines, and priorities.
• Identify opportunities to grow existing accounts and expand the range of products each client carries.
• Follow up consistently with clients to keep projects moving and to ensure commitments are met.

New business development

Find, approach, and win clients beyond the existing portfolio.

• Prospect and develop new clients to continue growing the business beyond the existing portfolio.
• Research and approach potential customers across the greenhouse, national retail, independent garden centre, indoor fashion, and outdoor decor markets.
• Introduce prospective clients to the CTI product range and convert new opportunities into active accounts.

Sales cycle ownership and customer relationship management

One owner from first contact to final sale, with everything tracked.

• Take ownership of the entire sales cycle through the customer relationship management system, from first contact through to the final sale.
• Develop account and sales strategy in partnership with the Senior Team.
• Prepare clear, accurate client proposals and quotations.
• Keep account activity, opportunities, and follow-ups current in the customer relationship management system so that every stage of the cycle is visible and well documented.

Retail and grower programs

Bring retailers and growers together on national and regional programs.

• Connect with key retail business executives and work collectively on national or regional retail and grower programs.
• Coordinate between retailers and growers so that programs are clearly defined, well communicated, and delivered as agreed.
• Represent CTI professionally with senior decision makers at some of the largest retailers in North America.

Negotiation and client relationships

Close agreements that work for the client and for CTI.

• Negotiate contracts and close agreements while creating long-lasting client relationships.
• Balance client expectations with commercial viability to reach agreements that work for both the customer and CTI.
• Maintain composure and professionalism in high-pressure situations and during peak seasonal periods.

Cross-functional collaboration

Design and costing are your partners on every quotation.

• Collaborate with the design team to translate client needs into product concepts and customized solutions.
• Work with the costing team to ensure quotations are accurate and competitive.
• Maintain a collaborative and supportive attitude with colleagues across the business.

Client engagement and travel

Phone, email, video, trade shows, and client visits across North America.

• Interact with customers through phone calls, emails, virtual meetings via video, trade show events, and in-person meetings.
• Travel within North America to visit clients and strengthen relationships.
• Work extended hours when required to properly serve clients during seasonal peaks.

Ownership, growth mindset, and continuous improvement

Own your results, stay coachable, and plan your growth.

• Demonstrate ownership and accountability for your portfolio and your results.
• Stay coachable, embracing challenges and the opportunity to grow through overcoming them.
• Apply strategic vision and analytical skills to plan account growth and prioritize opportunities.

How you will connect with clients

• Phone
• Email
• Video
• Trade shows
• In person

What you bring

Sorted by what is required, what helps, and what is not needed.

Must have

• Minimum of 3 to 5 years of experience in sales, customer service, or customer relationship management, reflecting increasing levels of responsibility
• Working