Account Manager

Ideagen; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join a leading company in compliance and governance technology as an Account Manager. In this role, you will manage relationships with mid-market clients, enhance customer success, and drive revenue growth. Your strategic sales skills and CRM expertise will be crucial in maximizing value for clients while collaborating with internal teams. The position offers opportunities to make a meaningful impact and grow within a vibrant organization.

Qualifications

• 2+ years of experience in an Account Manager role or similar, preferably in SaaS.
• Advanced proficiency in CRM tools, especially Salesforce and HubSpot.
• Strong ability to navigate complex sales cycles and position solutions effectively.

Responsibilities

• Maintain and grow existing client accounts, ensuring continued success.
• Manage the entire customer journey from onboarding to contract expansion.
• Proactively monitor and update the sales pipeline for accuracy.

Skills

Relationship Management

Strategic Thinking

Sales Skills

Problem Solving

Attention to Detail

Tools

Salesforce

HubSpot

Job description

Salary - This will be discussed at the next stage of the process. If you have any questions, please feel free to reach out.

As an Account Manager , you'll be responsible for driving revenue growth by managing and expanding relationships with existing mid-market clients. You will act as the primary point of contact, ensuring customer success, retention, and growth while running the full sales cycle. This role requires strong relationship management skills, strategic thinking, and expertise in managing CRM data to enhance pipeline visibility and revenue forecasting while collaborating closely with Ideagen’s Pre-Sales, Solutions Consultants, and Customer Teams to maximize value for clients.

Responsibilities

• Customer Relationship Management : Maintain and grow existing client accounts, ensuring continued success and revenue expansion.
• Running the Full Sales Cycle : Manage the entire customer journey from onboarding, upselling, and renewal to contract expansion.
• Pipeline Management : Proactively monitor and update the sales pipeline, ensuring visibility and accuracy in Salesforce and HubSpot CRM.
• Consultative Sales Approach : Develop a deep understanding of customer needs and tailor solutions to maximize value.
• Revenue Growth : Identify and execute opportunities for upselling and cross-selling within your book of business.
• Data-Driven Decision Making : Use insights from Salesforce and HubSpot to improve sales strategy, forecasting, and customer engagement.
• Client Success & Retention : Act as a trusted advisor, ensuring clients achieve their business objectives through Ideagen’s solutions.
• Negotiation & Deal Structuring : Manage complex deal cycles, from proposal to contract execution.
• Product Advocacy : Stay informed about product updates and industry trends to drive customer adoption and engagement.

Skills and Experience

Qualifications :

• Minimum 2+ years experience in an Account Manager or similar role, preferably in SaaS, compliance, governance, or health & safety tech.
• Advanced proficiency in CRM tools (preferably Salesforce and HubSpot), with experience in managing client relationships, pipeline tracking, and revenue forecasting.
• Strong ability to navigate complex sales cycles, understand customer needs, and position solutions effectively.
• Demonstrated ability to grow revenue, expand accounts, and meet / exceed targets.
• Experience in structuring and closing deals in mid-market or enterprise environments.
• Ability to engage with key stakeholders and influence decision-making at multiple levels.
• Familiarity with compliance, governance, and health & safety technology solutions is a plus.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and strategic thinking.
• High attention to detail and ability to manage multiple priorities.
• Self-motivated and results-driven, with a proactive approach to account growth.
• Ability to work collaboratively within a sales team structure.

About Ideagen

The Ideagen platform suite, and other solutions, is designed to help businesses manage governance, compliance, and operational efficiency. These solutions continuously evolve to meet business needs and provide professionals with insights to drive improvements. We have offices all over the world including America, Australia, Malaysia, and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [emailprotected] . All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in, please let us know during the application process.

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