Account Manager

Alta Performance Materials US; Toronto; Remote; CAD 70,000 - 110,000; Full time

Job summary

Alta Performance Materials Canada Corp in Toronto is seeking an Account Manager to drive profitable sales growth, manage existing customer relationships, and identify new business opportunities within an assigned territory.

This role serves as the main contact for customers, communicates capabilities and solutions, develops account plans, negotiates commercial terms, and collaborates with internal teams to deliver value-added resin and gelcoat products.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Chemistry, or a related field required.
• Minimum of 5 years of experience in account management, business development, or value-added sales.
• Knowledge of gel coats, fiberglass, polyester resins, or related composite materials preferred.
• Experience in forecasting, managing account plans, and analyzing market trends.
• Proven ability to negotiate commercial agreements and deliver profitable sales growth.

Responsibilities

• Manage and grow an assigned portfolio of existing customers while identifying and pursuing new business opportunities within the territory.
• Develop and maintain relationships with key decision-makers to strengthen loyalty and satisfaction.
• Understand customers' businesses and needs to identify opportunities for value-added solutions.
• Develop and execute account plans focused on profitable growth, customer retention, and long-term relationships.
• Serve as the primary contact for assigned accounts, addressing needs and ensuring a responsive customer experience.
• Collaborate with internal teams to align capabilities with customer expectations and deliver effective solutions.
• Achieve annual sales objectives including revenue, volume, margin, and profitability targets.
• Develop competitive proposals and negotiate pricing, terms, and agreements.
• Use internal systems to develop offers, support negotiations, and manage commercial activities.
• Identify opportunities to expand product offerings and strengthen competitive position.
• Monitor performance and recommend corrective actions or growth initiatives.
• Develop and maintain accurate sales forecasts and monitor demand and revenue opportunities.
• Provide market intelligence and recommendations to support pricing strategies.

Skills

Account management

Business development

Value-added sales

Negotiation

Forecasting

Customer relationships

Sales strategy

Education

Bachelor's degree in Business or related field

Job description

Alta Performance Materials Canada CorpALTA Performance Materials is the global leader in a broad range of general-purpose and high-performance grades of unsaturated polyester and vinyl ester resins, gelcoats and low-profile additives for the plastics industry. ALTA Performance Materials are used in many global markets: including building materials; corrosion-resistant fiber reinforced plastic; recreation; transportation; and wind energy. The business has operations in multiple locations in the US, Europe, Brazil, India and China.For decades, we've set the standard for excellence and reliability, elevating performance in composites. Today, we're writing the next chapter-an independent, future-focused company driven by innovation and a passion for pushing boundaries. Our strength lies in our people: experts and innovators who bring energy and purpose to everything we do. With a portfolio of premium brands and a culture built on trust, proactivity and partnership, we're shaping the future of composites materials. Join us and help define what's next.

Position Summary

The Account Manager is responsible for driving profitable sales growth, managing existing customer relationships, and identifying new business opportunities within an assigned territory. This role serves as the primary point of contact for customers, representing their needs internally while effectively communicating the Company's capabilities, products, and solutions to the market.This role will develop a strong understanding of customer businesses, market dynamics, and competitive activity to strengthen relationships, increase customer satisfaction, and deliver sustainable growth. Working collaboratively with internal teams, this individual will develop and execute account strategies, negotiate commercial agreements, and ensure customer expectations are aligned with Company objectives.

Location: Ideally based in Toronto, Canada

Travel: Approximately 50%

Key Responsibilities

• Manage and grow an assigned portfolio of existing customers while identifying and pursuing new business opportunities within the territory.
• Develop and maintain strong relationships with key decision-makers and stakeholders at all levels of customer organizations to strengthen customer loyalty and satisfaction.
• Gain a thorough understanding of customers' businesses, strategic priorities, and operational needs to identify opportunities for value-added solutions.
• Develop and execute account plans focused on profitable growth, customer retention, and long-term relationship development.
• Serve as the primary point of contact for assigned accounts, proactively addressing customer needs, resolving concerns, and ensuring a consistent and responsive customer experience.
• Collaborate with Customer Service, Technical Service, Supply Chain, Operations, and other internal teams to align Company capabilities with customer expectations and deliver effective solutions.
• Achieve established annual sales objectives, including revenue, volume, margin, and profitability targets for the assigned territory.
• Develop competitive commercial proposals and negotiate pricing, terms, and sales agreements in alignment with Company objectives.
• Utilize internal systems, tools, and resources to develop customer offers, support negotiations, and manage commercial activities.
• Identify opportunities to expand product offerings, increase market share, and strengthen the Company's competitive position within existing and prospective accounts.
• Monitor account performance, identify potential challenges, and recommend corrective actions or growth initiatives to achieve business objectives.
• Partner with internal teams to support accurate order placement, resolve commercial issues, and ensure customer commitments, including payment terms, are met.
• Develop and maintain accurate sales forecasts, including anticipated customer demand, volumes, and revenue opportunities, utilizing Company forecasting tools and systems.
• Monitor industry trends, customer markets, competitive activity, and economic conditions to identify potential risks and opportunities impacting sales performance.
• Provide market intelligence, customer insights, and recommendations to support commercial planning, pricing strategies, and business decisions.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Chemistry, or a related field required.
• Minimum of 5 years of experience in account management, business development, or value-added sales, preferably within the chemical or related manufacturing industry.
• Knowledge of gel coats, fiberglass, polyester resins, or related composite materials preferred.
• Demonstrated experience managing customer relationships, negotiating commercial agreements, and delivering profitable sales growth.
• Experience developing sales forecasts, managing account plans, and analyzing market and competitive trends.
• Strong relat