Account Manager

ATPI Group; Toronto; Remote; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Total Rewards Package

Job summary

Direct Travel is seeking an Account Manager to oversee day-to-day relationships with key corporate clients from a fully remote position, with monthly in-person team meetings at the Toronto office. You will work with client executives and finance teams, develop travel policies, analyze expenditures, and identify opportunities to expand service adoption while ensuring SLA attainment.

This role reports to the Senior Director of Account Management and requires strong communication, strategic

Qualifications

• Ability to think and act strategically.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Experience with client relationships and accounts.
• Industry knowledge of travel or related services preferred.

Responsibilities

• Provide strategic and tactical input to support account development and retention.
• Develop goals and objectives with clients and mutual measurable targets.
• Build strong relationships with stakeholders beyond travel and procurement.
• Identify opportunities within client portfolios to expand services.
• Coordinate with support teams to ensure delivery excellence and SLA adherence.
• Communicate client needs to internal teams and improve processes.
• Analyze travel expenditures and present recommendations to clients.
• Monitor KPIs and stay current with industry trends.

Skills

Strategic thinking

Influencing skills

Analytical skills

Organizational skills

CRM proficiency

Communication skills

Presentation skills

Tools

CRM software

Microsoft Word

Microsoft Excel

PowerPoint

Job description

As a key member of the Account Management team, the Account Manager will be responsible for day-to-day business relationship between Direct Travel and key corporate clients ensuring all commitments and obligations of the parties are met.

Working with Direct Travel’s corporate accounts, this position strives to improve efficiencies, create and administer travel policies, evaluate and implement technologies, and troubleshoot issues. The Account Manager will often interact with senior executives and the client’s Finance teams.

This role will work closely with the Canada West/Ontario Account Management team and report to the Senior Director of Account Management.

This is a fully remote positionthat will require monthly in-person team meetings in our home office in Toronto, Ontario.

Responsibilities

• Provides both strategic and tactical operational input that supports account development, retention, and growth on a domestic and global basis, if applicable
• Prepares and implements short and long range goals and objectives with a solid business plan mutually developed with client by detailing objectives, strategies and measurable goals
• Develops strong relationships with stakeholders beyond travel and procurement
• Identifies incremental opportunities within existing client portfolio; sell DT products and services realizing increased value for the client
• Works with support team to ensure consistency in product, delivery, follow through, quality, commitment to timelines and provide high level problem resolution -- day to day management of assigned accounts
• Support Corporate Operations, Accounting, MIS and Technology by communicating client needs and requirements related to external services offered and improving internal processes
• Provide formal analysis, commentary and recommendation on client’s travel expenditure to ensure optimal communication and program needs are being met
• Adheres to, monitors, and reports on client SLA's or KPI's
• Stays abreast of industry trends, DT products and services to be able to support client needs along with relevant benchmarks and process

Qualifications

• Demonstrated ability to both think and act strategically
• Strong influencing skills to enable motivation of direct and indirect teams
• Additional required skills include:
• Strong analytical skills
• Superior organization, written and verbal skills
• Proficiency in CRM, Microsoft - Word, Excel, PowerPoint
• Excellent problem-solving skills
• The Account Manager must possess thorough knowledge of the business travel industry, airline and hospitality industries, and travel industry-specific automation.
• High level of organizational ability and self-motivated
• Must be a team player and able to work in a fast-paced environment.
• Minimumfiveyears industry experience.
• The Account Manager will at times be required to conduct complex interpersonal interactions with others, troubleshoot, solve problems, make decisions, operate independently, and work effectively under pressure.
• Excellent presentation and meeting facilitation skills

Benefits Summary

In addition to Medical, Dental, and Vision benefits Direct Travel offers a Total Rewards Package which includes Retirement Plans, Wellness, Rewards and Recognition, Sustainability, DE&I initiatives, and Mental Health Support.

About Direct Travel

Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step. For more information about Direct Travel, visit www.dt.com

Direct Travel is an equal opportunity employer

Position Type

Full-time