Account Manager

Jackpot; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Jackpot is seeking an Account Manager to enhance customer relationships and deliver exceptional service to high-profile clients. The role involves managing a portfolio of clients, understanding their needs, and collaborating cross-functionally to ensure the highest standards of customer care. This position offers a hybrid work schedule and a supportive start-up culture.

Benefits

Unlimited PTO

Retirement savings plan

Internet and phone allowance

Chance to influence product and business

Supportive start-up culture

Qualifications

• 2-3 years of experience meeting productivity targets.
• Proven effectiveness in maintaining high-value relationships.
• Proficiency with software platforms, including CRM systems.

Responsibilities

• Manage a portfolio of approximately 150 high-value clients.
• Handle escalations confidently and diffuse tense situations.
• Act as a bridge between customers and operational teams.

Skills

Relationship Management

Analytical Skills

Customer Service

Tools

CRM Systems

Job description

Jackpot is on a mission to create the most trusted online lottery and gaming destination, starting with building the world's most user-friendly digital lottery platform. We are growing our team, where you will be a key contributor. Our team members come from top companies like StubHub, Google, Intuit, DoorDash, Lyft, Twitch, and more. Come build with us!

ABOUT THE ROLE :

As an Account Manager at Jackpot, you'll deliver an exceptional experience to our valued customers. You will build strong, trusted relationships with a portfolio of high-profile clients, providing the highest level of service and support.

You will serve as a dedicated contact, understanding each customer's needs, preferences, and goals. By staying ahead of their expectations, you'll proactively offer solutions, identify opportunities to enhance their experience, and ensure interactions are personal, seamless, and thoughtful.

Success means not only meeting but exceeding customer standards. You will collaborate cross-functionally to advocate for clients, streamline their journey, and uphold the highest customer care standards.

WHAT YOU'LL DO :

1. Manage a portfolio of approximately 150 high-value clients.
2. Handle escalations confidently and diffuse tense situations.
3. Build strong relationships to increase brand loyalty.
4. Enhance your product knowledge and proactively communicate new features to clients, educating them to increase value.
5. Act as a bridge between customers and operational teams, supporting compliance obligations.
6. Understand KPIs and activities that drive your portfolio's performance.

YOU IDEALLY HAVE :

1. A self-motivated personality, willing to build from the ground up, in a fast, high-growth environment.
2. Proven effectiveness in maintaining high-value relationships.
3. 2-3 years of experience meeting productivity targets.
4. An analytical mindset, using data to understand customer behavior and trends.
5. Proficiency with software platforms, including CRM systems.
6. The ability to understand implications and recommend solutions.

ABOUT YOU :

1. You are comfortable building a function from scratch, balancing speed and effective processes.
2. You enjoy working cross-functionally and are autonomous in your work.
3. You can manage competing tasks and priorities effectively.
4. You have grit, tenacity, and a 'get it done' mentality.
5. You are adaptable and solutions-oriented.
6. You prioritize doing what is right for the customer.

We value Lifelong Learning. If your experience isn't a perfect match, we encourage you to apply anyway. We are committed to diversity and inclusion.

WHAT WE CAN OFFER :

1. Hybrid schedule at our VGW Office
2. Unlimited PTO
3. Retirement savings plan
4. Internet and phone allowance
5. The chance to influence our product and business
6. A supportive start-up culture without start-up pains
7. A culture of trust and accountability

Jackpot is an equal opportunity employer and will provide accommodations for qualified individuals with disabilities. Please inform our Talent Acquisition Specialist in advance if needed.

LI-Onsite

Our Core Values :

• Embrace failure and learn from it
• Maintain strong opinions but stay open-minded
• Strive to be the fastest
• Exhibit grit and perseverance
• Follow through on commitments
• Think like a founder
• Commit to lifelong learning
• Seek and implement feedback
• Continuously seek knowledge and improvement
• Learn from constructive conflict

About Us :

In the US, over 150 million people buy lottery tickets annually, with a $100B industry that is only 5% online. Jackpot aims to change that by building the most user-friendly digital lottery and gaming platform, allowing customers to play anytime via mobile or desktop.

Recently, we closed a $42.5M Series A, backed by prominent investors including sports teams, entertainment figures, and venture capitalists. Our supporters include the Dallas Cowboys, Yankees, San Francisco 49ers owners' Aurum Partners, and many others, reflecting strong industry confidence in our vision.