Account Manager

Babcock and Wilcox; Saint John; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Manager to drive sales and manage customer relationships in a defined geographic area. This role involves face-to-face interactions with clients, expanding existing portfolios, and acquiring new customers through strategic outreach. The ideal candidate will possess strong mechanical aptitude and extensive experience in sales, particularly in industrial sectors. Success will be measured by the ability to create opportunities and foster diverse customer engagement. Join this dynamic team and contribute to impactful solutions in a thriving market.

Qualifications

• 8-10 years of experience in industrial equipment and engineered solutions.
• Strong mechanical aptitude and direct sales experience required.

Responsibilities

• Achieve or exceed bookings through customer visits and relationship building.
• Manage customer relationships and educate on product lines.

Skills

Sales Experience

Customer Relationship Management

Mechanical Aptitude

Data Analytics

Action-Oriented

Customer Focus

Technical Aptitude

Education

Bachelor's Degree

Equivalent Experience

Tools

CRM Software

Job description

The Account Manager is responsible for customer management and leading sales for a geographic region. This involves consistent face-to-face visits with existing customers, expanding portfolios to existing customers and cold calling on new customers. This position must understand B&W’s products and services and be able to provide solutions to customers from B&W offerings. Success in this position will be defined by the quantity and quality of opportunities, achieving incremental growth, and demonstrating customer diversity in various markets.

Responsibilities

1. Achieve or exceed bookings (50%):
   • Plant visits / development of customer relationships
   • Expert knowledge of our product lines
   • Cold calls to potential customers
   • Warm calls to leads / existing customers
2. Customer Relationship Management (35%):
   • Build and maintain strong customer relationships
   • Responsible for customer troubleshooting / escalation to appropriate subject matter expert for solution
   • Educate customers on new / enhanced product lines / services
3. Business Expansion (15%):
   • Demonstrate the use of data analytics and marketing to produce successful targeted sales campaigns
   • Demonstrate execution of self-designed territory plan
   • Increase service market (Field Service, Construction, Service Projects, etc.)
   • Actively pursue customer feedback
   • Keep Customer Relationship Management software records up-to-date
4. Other duties as assigned by the Company

Qualifications

1. Bachelor's Degree preferred or equivalent experience in lieu of a degree
2. A minimum of 8-10 years experience in replacement industrial equipment and/or engineered solutions
3. A qualified candidate should have a mechanical aptitude and direct sales experience
4. Sales experience in this market presently is a plus, but not essential
5. Experience with pulp and paper mills, general industrial sites, oil and gas facilities, and/or utility sites would be an asset.
6. Experience with unionized construction services business, with plant turnaround planning a plus.
7. Action-Oriented
8. Customer Focus
9. E&C and EH&S Focus
10. Ensures Accountability
11. Manages Ambiguity
12. Plans and Aligns
13. Technical Aptitude

Primary Location

CA-NB-Saint John

Work Locations