Account Manager

Hilti (Canada) Corporation; North Bay; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking dedicated account managers who can build strong relationships with customers in the construction sector. This hybrid role combines field-based work with daily customer interactions, allowing you to optimize your schedule for maximum productivity. You will leverage your sales expertise, technical knowledge, and time management skills to deliver exceptional service and drive business growth. With a focus on teamwork and a supportive culture, this company offers a competitive salary, comprehensive benefits, and opportunities for career advancement. Join a team that values its people and fosters a positive work environment.

Benefits

Medical, Dental, and Vision insurance

Paid Time Off

Employee Assistance Program

Registered pension plan with matching

Paid parental leave

Sabbaticals

Backup daycare

Wellness screenings

Qualifications

• 3+ years of outside sales experience in a target-driven environment.
• Hands-on attitude with technical knowledge of tools.

Responsibilities

• Manage customer accounts and create a flexible work schedule.
• Use Salesforce to track sales activities and interactions.

Skills

Sales Experience

Customer Relationship Management

Time Management

Technical Knowledge

Collaboration

Education

High School diploma or GED

Bachelor’s degree

Tools

Salesforce

Job description

What's the role?

Our account managers serve as the primary contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage a portfolio of customer accounts and have ownership to create a work schedule that suits both you and your customers. Your responsibilities include maintaining customer relationships, demonstrating our latest tools on the spot, and providing high-level customer consultation.

What does the role involve?

1. Building relationships – meet with customers at short notice or be actively present to seize business opportunities. Create value through long-term, profitable relationships.
2. Time and Territory Management (TTM) – develop a daily schedule, including presence on jobsites and client offices, to optimize client potential and sales productivity by zone territory.
3. Be a Hilti Champion – carry technical knowledge to deliver high-level customer consultations and represent the Hilti brand in the marketplace.
4. Tracking your progress – use Salesforce to record interactions and sales activities, as reporting is a key part of this role.

What you need is:

1. At least three years of outside sales experience, preferably in a target-driven environment.
2. Hands-on attitude – demonstrate our tools, use platforms like Salesforce, and collaborate across departments.
3. Maintain a valid driver’s license; a company car will be provided.
4. Excellent time and territory management skills.
5. Ability to walk on construction sites, climb scaffolding, and lift up to 65 pounds.
6. Flexible and varied schedule.
7. Participation in international travel, including initial training in the United States. Visa requirements are your responsibility.
8. High School diploma or GED (Canadian Adult Education Credential); Bachelor’s degree preferred.

Who should apply?

We value our people, with over 90% retention for the past five years and no layoffs even during the COVID-19 pandemic. Most of our roles are filled internally, and many account managers come from non-construction backgrounds. Our culture emphasizes teamwork and ability, fostering a supportive environment.

This position is #LI-Hybrid, involving field-based work and daily in-person customer interactions, with your home as your office.

What do we offer?

Along with a competitive base salary and uncapped bonus potential, we provide a comprehensive benefits package including:

• Medical, Dental, and Vision insurance from the first day of the month following employment.
• Team member-only coverage premiums paid by Hilti.
• Basic Life, Accident, and Disability insurance paid by Hilti.
• Business Travel Accident insurance.
• Basic Dependent Life Insurance.
• Optional Life, AD&D, and Critical Illness coverage for employees and dependents.
• Short-term Disability insurance.
• Registered pension plan with dollar-for-dollar matching up to 5%, eligible after 12 months of service with immediate vesting.
• Generous Paid Time Off, holidays, and two days for community service.
• Paid parental leave, sabbaticals, military leave.
• Up to five days per year of backup daycare.
• Employee Assistance Program and wellness screenings.
• Opportunities for career growth and international assignments in over 120 countries.