Account Manager

NOW Health Group Canada/Puresource Natural Products Distributor; Gatineau; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a family-owned company that has been a leader in the natural products industry since 1968. As a Bilingual Account Manager, you will play a crucial role in expanding our market presence by building strong relationships with retailers. This position offers a dynamic work environment where you will spend approximately 80% of your time in the field, engaging with customers and driving sales. You will manage a defined territory, educate store staff, and ensure the successful placement of our top-selling products. If you are passionate about health and wellness and have a proven track record in sales, this is an exciting opportunity to make a significant impact.

Qualifications

• 3-5 years of Account Management experience or similar role.
• Strong verbal and written communication skills are essential.
• Proven ability to exceed sales targets and goals.

Responsibilities

• Manage a defined territory to achieve sales targets.
• Conduct a minimum of 20 retail store visits weekly.
• Prepare and plan sales calls for customer visits.

Skills

Bilingual (English and French)

Account Management

Sales Experience

Customer Relationship Management

Time Management

Communication Skills

Problem Solving

Education

Bachelor’s degree in Business or Science

Nutrition

Tools

Salesforce

Job description

1 month ago Be among the first 25 applicants

As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.

A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Scope for the position:

The Bilingual (English and French) Account Manager effectively manages a defined territory and set of customers to achieve sales targets by building relationships, increasing distribution, improving unit turns and educating store advisors and staff. This is a field position and requires extensive time in stores, supported by required administrative time in a home office (~80% in market, ~20% admin).

Basic function of the position:

• To increase total gross sales within the territory and achieve targeted KPIs as defined by sales management.
• To manage profitability through responsible use of trade (co-op) dollars to support sales of the brands & products.
• Successfully achieve placement of top selling products and brands in market as defined by Sales & Marketing Management.

Duties and Responsibilities:

Get out there!

• A minimum of 20 retail store/customer visits including a minimum of 15 sales presentations per week
• Maintain an up-to-date call schedule in Outlook calendar
• Responsible for the preparation and sales call planning for all customer visits
• Responsible for understanding & communicating all Puresource sales programs and key initiatives to retailers
• Optimize ‘circle of influence’, building relationships with multiple departments in stores to gain incremental opportunities

Know your business & be a leader

• Ensure all sales activities ladder up to support & deliver total sales strategy for Canada as defined by the Sales leadership team.
• Complete and submit a monthly territory sales report to Regional Sales Manager
• Responsible for identifying product and brand gaps in stores to review with customers.
• Provide forecasts to purchasing department for any new distribution and/or promotional activity
• Responsible for ensuring proper internal procedures are followed such as in submitting orders to pricing, purchasing etc.
• Development of joint business planning (JBP) presentation decks for annual trade (co-op) planning
• Responsible for managing co-op marketing funds, promotions, demo activity, territory expenses

Train the trainers

• Responsible for coordinating large format training for Puresource brands to retail staff in territory with Product Educator
• Responsible for doing basic education of store advisors in aisle/store when doing regular store visits

Customer Service

• Assist in getting Puresource to achieve our goal of Unmatched Customer Experience in Everything that We Do!
• Ensure timely follow-up, address customer concerns and return emails and phone calls within 24 hours
• Act as a positive influence and representative of Puresource at all times
• Account managers are expected to be available to attend industry tradeshows and to attend scheduled regional and national meetings.
• Account Managers are expected to attend internal sales & marketing meetings when scheduled and actively participate in continuous improvement of processes and systems.
• Certain territories will require overnight travel.

Required experience and capabilities:

• Bachelor’s degree in Business or Science, Nutrition
• 3-5 years of experience in health food retail an asset
• 3-5 years of Account Management experience or in a similar role
• Experience with Salesforce or other CRM
• Experience managing territory budgets and trade spend
• Have the ability to multi-task in a fast- paced environment
• Results-driven and goal oriented, with proven track record of exceeding sales targets & goals
• Proven ability to be a team player and work well independently
• Exceptional and varied product knowledge
• Strong verbal and written communication skills
• Excellent organizational and time managements skills
• Must be able to think critically, problem solve and have keen attention to detail
• Thrives in a dynamic environment where priorities and tactics shift and change with market needs
• Bilingual in English and French mandatory

----

Allez-y!

How to apply:

Qualified candidates can apply through Indeed, LinkedIn or submit their resumes to [e-mail]. Please note, emails need to have the Job Title (Account Manager) in the subject line.

Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.

Who we are:

As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.

A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Job Title / Titre d’emploi :

Account Manager / Gestionnaire de comptes

Location / Lieu :

On the road: Ottawa-Gatineau Region / Sur la route : Région d’Ottawa-Gatineau

Scope for the position:

The Bilingual (English and French) Account Manager effectively manages a defined territory and set of customers to achieve sales targets by building relationships, increasing distribution, improving unit turns and educating store advisors and staff. This is a field position and requires extensive time in stores, supported by required administrative time in a home office (~80% in market, ~20% admin).

Basic function of the position:

• To increase total gross sales within the territory and achieve targeted KPIs as defined by sales management.
• To manage profitability through responsible use of trade (co-op) dollars to support sales of the brands & products.
• Successfully achieve placement of top selling products and brands in market as defined by Sales & Marketing Management.

Duties and Responsibilities:

Get out there!

• A minimum of 20 retail store/customer visits including a minimum of 15 sales presentations per week
• Maintain an up-to-date call schedule in Outlook calendar
• Responsible for the preparation and sales call planning for all customer visits
• Responsible for understanding & communicating all Puresource sales programs and key initiatives to retailers
• Optimize ‘circle of influence’, building relationships with multiple departments in stores to gain incremental opportunities

Know your business & be a leader

• Ensure all sales activities ladder up to support & deliver total sales strategy for Canada as defined by the Sales leadership team.
• Complete and submit a monthly territory sales report to Regional Sales Manager
• Responsible for identifying product and brand gaps in stores to review with customers.
• Provide forecasts to purchasing department for any new distribution and/or promotional activity
• Responsible for ensuring proper internal procedures are followed such as in submitting orders to pricing, purchasing etc.
• Development of joint business planning (JBP) presentation decks for annual trade (co-op) planning
• Responsible for managing co-op marketing funds, promotions, demo activity, territory expenses

Train the trainers

• Responsible for coordinating large format training for Puresource brands to retail staff in territory with Product Educator
• Responsible for doing basic education of store advisors in aisle/store when doing regular store visits

Customer Service

• Assist in getting Puresource to achieve our goal of Unmatched Customer Experience in Everything that We Do!
• Ensure timely follow-up, address customer concerns and return emails and phone calls within 24 hours
• Act as a positive influence and representative of Puresource at all times

Travel, Meetings & Tradeshows

• Account managers are expected to be available to attend industry tradeshows and to attend scheduled regional and national meetings.
• Account Managers are expected to attend internal sales & marketing meetings when scheduled and actively participate in continuous improvement of processes and systems.
• Certain territories will require overnight travel.

Required experience and capabilities:

• Bachelor’s degree in Business or Science, Nutrition
• 3-5 years of experience in health food retail an asset
• 3-5 years of Account Management experience or in a similar role
• Experience with Salesforce or other CRM
• Experience managing territory budgets and trade spend
• Have the ability to multi-task in a fast- paced environment
• Results-driven and goal oriented, with proven track record of exceeding sales targets & goals
• Proven ability to be a team player and work well independently
• Exceptional and varied product knowledge
• Strong verbal and written communication skills
• Excellent organizational and time managements skills
• Must be able to think critically, problem solve and have keen attention to detail
• Thrives in a dynamic environment where priorities and tactics shift and change with market needs
• Bilingual in English and French mandatory

----

Portée du poste :

Gérer efficacement un territoire défini et un ensemble de clients pour atteindre les objectifs de vente en établissant des relations, en augmentant la distribution, en améliorant la rotation des unités et en formant les conseillers et le personnel du magasin. Il s’agit d’un poste sur le terrain qui nécessite beaucoup de temps dans les magasins, soutenu par le temps administratif requis dans un bureau à domicile (~ 80 % sur le terrain, ~ 20 % administratif).

Fonction principale du poste :

• Augmenter les ventes brutes totales sur le territoire et atteindre les KPI ciblés tels que définis par la direction des ventes.
• Gérer la rentabilité grâce à une utilisation responsable du budget de promotion (publicité coopérative) pour soutenir les ventes des marques et des produits.
• Réussir le placement des produits et des marques les plus vendus sur le marché tel que défini par la direction des ventes et du marketing.

Fonctions et responsabilités :

Allez-y!

• Un minimum de 20 visites de magasins de détail/clients, dont un minimum de 15 présentations de vente par semaine
• Maintenir une cédule à jour des appels dans le calendrier Outlook
• Responsable de la préparation et de la planification des appels commerciaux pour toutes les visites clients
• Responsable de comprendre et de communiquer tous les programmes de vente de Puresource et initiatives clés aux revendeurs
• Optimisez votre réseau d’influence en établissant des relations avec plusieurs services dans les magasins pour obtenir des perspectives supplémentaires

Connaissez votre entreprise et soyez un leader

• Veiller à ce que toutes les activités de vente contribuent à soutenir et mettre en œuvre la stratégie de vente globale pour le Canada telle que définie par l’équipe de direction.
• Remplir et soumettre un rapport mensuel sur les ventes du territoire au directeur régional des ventes
• Responsable de l’identification des lacunes en matière de produits et de marques dans les magasins afin de les examiner avec les clients.
• Fournir des prévisions au service des achats pour toute nouvelle activité de distribution et/ou de promotion
• Responsable de veiller à ce que les procédures internes appropriées soient suivies, telles que la soumission des commandes aux services de tarification, d’achats, etc.
• Élaboration de supports de présentation de planification d’entreprise conjointe (JBP) pour la planification commerciale annuelle (coopérative)
• Responsable de la gestion des fonds de marketing coopératif, des promotions, des activités de démonstration et des dépenses territoriales

Former les formateurs

• Responsable de la coordination de la formation intensive pour les marques Puresource auprès du personnel de vente au détail dans la région avec le formateur produit
• Responsable de la formation de base des conseillers de magasin dans les allées/magasins lors des visites régulières en magasin

Service à la clientèle

• Aidez Puresource à atteindre notre objectif d’une expérience client inégalée dans tout ce que nous faisons!
• Assurer un suivi en temps opportun, répondez aux préoccupations des clients et retournez les courriels et les appels téléphoniques dans les 24 heures
• Agir en tant qu’influence positive et représentant de Puresource à tout moment

Voyages, réunions et salons professionnels

• Les gestionnaires de comptes doivent être disponibles pour assister aux salons professionnels du secteur et aux réunions régionales et nationales programmées.
• Les gestionnaires de comptes sont tenus d’assister aux réunions internes de vente et de marketing lorsque cela est prévu et de participer activement à l’amélioration continue des processus et des systèmes.
• Certains territoires nécessiteront des voyages avec nuitées.

Expérience et capacités requises :

• Baccalauréat en commerce, en sciences ou en nutrition
• 3 à 5 ans d’expérience dans le commerce de détail d’aliments naturels, un atout
• 3 à 5 ans d’expérience en gestion de compte ou dans un rôle similaire
• Expérience avec Salesforce ou autre CRM
• Expérience de la gestion des budgets et des dépenses commerciales des territoires
• Avoir la capacité d’effectuer plusieurs tâches à la fois dans un environnement en évolution rapide
• Motivé par les résultats et orienté vers les objectifs, avec un historique prouvé de dépassement des objectifs et des cibles de vente
• Capacité avérée à travailler en équipe et à travailler efficacement de manière autonome
• Connaissance exceptionnelle et variée des produits
• Excellentes compétences en communication verbale et écrite
• Excellentes compétences en matière d’organisation et de gestion du temps
• Doit être capable de penser de manière critique, de résoudre des problèmes et d’avoir une grande attention aux détails
• S’épanouit dans un environnement dynamique où les priorités et les tactiques évoluent et changent en fonction des besoins du marché
• Bilingue anglais et français obligatoire

How to apply:

Qualified candidates can apply through Indeed, LinkedIn or submit their resumes to [e-mail]. Please note, emails need to have the Job Title (Account Manager) in the subject line.

Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

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