Account Manager

Absorb Technology; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a passionate Account Manager to drive revenue growth by enhancing client relationships. This role emphasizes upselling and cross-selling opportunities, requiring a deep understanding of client needs to align solutions effectively. The ideal candidate will thrive in a dynamic environment, showcasing strong sales skills, proactive problem-solving abilities, and exceptional communication. Join a forward-thinking company that values collaboration and innovation, and enjoy a fully remote work culture with comprehensive benefits and opportunities for career growth. If you are driven and eager to make a difference, this position is perfect for you.

Benefits

Comprehensive Health and Wellness Benefits

Retirement Savings Programs

New Hire Equipment Allowance

Monthly Flex Allowance

Generous Time Off

Employee Driven DE&I Programs

Games Room and Meditation Space

Qualifications

• Minimum 3 years of client management experience with upselling.
• Strong communication and organizational skills are essential.

Responsibilities

• Drive revenue growth through upselling and cross-selling.
• Negotiate client contract renewals and manage client relationships.

Skills

Relationship Building

Sales Skills

Problem-Solving

Communication Skills

Time Management

Organizational Skills

Education

Post-secondary degree in business or related field

Tools

Salesforce

MS Office (Excel, PowerPoint)

AbsorbLMS

Gong

Gainsight

Zendesk

Calendly

Zoom

Teams

Adobe Acrobat

Job description

Current job opportunities are posted here as they become available.

“I love the collaborative environment at Absorb! As an Account Manager, I get the opportunity to work with great folks and I’m proud to be a part of the team. Absorb has an awesome culture that values positivity, uniqueness, and collaboration from every department. There is a commitment to innovation and growth that allows us to overcome challenges and learn new skills. The work we do makes a real difference and honored to partner with my clients to achieve our shared success.” - Tommy Rowan, Account Manager

As an Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals.

The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.

Responsibilities:

• Increase the net dollar retention of your book of business through upsells and cross-sells.
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships.
• Generate and close new opportunities for ‘land and expand’ within assigned accounts.
• Generate proposals and other client-facing documentation to assist your sales process.
• Identify and develop meaningful client relationships.
• Accurately manage and report your sales pipeline monthly and quarterly.
• Thoroughly understand Absorb subscription models to effectively answer client questions.
• Participate in team meetings and projects to improve sales processes & sales output.
• Develop strong internal relationships to support client lifecycle.
• Keep up to date with the latest product releases and training seminars to ensure thorough product knowledge.

What you’ll bring:

• Post-secondary degree (preferably in business or a related field).
• Proven ability to manage client relationships (including upselling) with a minimum of 3 years of experience.
• Very strong time management and organizational skills.
• Very strong verbal and written communication skills.
• Outgoing and personable nature with a sales-driven attitude, strong team player.
• Ability to thrive in a dynamic, fast-paced environment that changes constantly.

Additional preferred qualifications:

• Experience working with a global client base.
• Strong MS Office skills – primarily Excel and PowerPoint.
• Fluency in additional languages.
• Experience working with industry tools such as Salesforce.

Technologies we use:

• AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat.

What we offer:

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office.

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces, and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do.
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer; we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements, and individual qualifications. In the event a current Absorb employee would like to apply for this role, they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check, and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application, and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]