Account Manager

Power & Tel; Canada; On-site; CAD 40,000 - 60,000; Full time

Job summary

Power & Tel in Canada is seeking an Account Manager to drive sales and gross profit within a defined territory. You will work with current and new customers, enter quotes, process orders, and coordinate with District Sales Managers to identify opportunities.

Your day-to-day will include maintaining files, planning promotions, handling payments, and providing strong customer service in both English and French. A High School diploma and 1–2 years in sales or service are required.

Qualifications

• Attention to detail with clear communication.
• Customer relations experience in a sales/service role.
• Proficiency with Microsoft Office and basic computer skills.
• Strong problem solving, negotiation, organization and selling skills.
• Bilingual in English and French (Canadian) is required.

Responsibilities

• Achieve sales and gross profit goals within a defined territory and market.
• Work with existing and new customers in the territory.
• Maintain customer files, quotes, plans and correspondence.
• Enter quotes and orders while on the phone with customers.
• Advise DSMs of pending quotations, leads and pricing information.
• Establish GP% for bids and handle returns and back-order reports.
• Coordinate with Purchasing on stock levels and pricing discrepancies.
• Participate in vendor shows and product training.

Skills

Attention to detail

Communication

Customer relations

MS Office

Problem solving

Negotiation

Organization

Selling skills

French (Canadian)

Education

High School Diploma or GED

College degree preferred

Tools

MS Office

Job description

Description

Key Responsibilities

• Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities within existing customer base & new leads.
• Works closley with assigned, existing, and potential customers in a defined territory.
• Maintains customer relations & files (current quotes, correspondence, plans, problems, etc. and updates customer information in the computer system.
• Enters quotes and orders into the computer system while on the phone with the customer.
• Advises District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establishes GP% to be used in bids, processes return authorizations, sends out correspondence & literature, and works back-order reports.
• Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).
• Participates in vendor shows, in-house product training, association meetings, and P&T training.

The additional Key Responsibilities below apply to Account Managers assigned to Power & Tel of Canada:

• Transmits a daily order sales summary to the National Sales Manager.
• Issues direct/drop shipments and POs when required.
• Daily entering and review of QSAs
• Daily activity reports to GM and ISM
• Assists in planning, designing & launching email promos
• Process VISA, Mastercard, debit card payments
• AR follow-up & calls to customers
• Product search e.g. substitutes, approx for specific applications
• POs for "Drop Ship" tickets

Skills Needed

• Attention to detail, clear phone voice and excellent communication skills a must.
• Customer/Employee relations using motivation and dipolmany in difficult situations
• Flexible to change, general computer skills including Microsoft Office
• Strong - problem solving, negotiation, organization, and selling skills
• French Canadian Speaker - fluent

Minimum Educational Requirements

High School Diploma. A college degree is preferred, but is not required.

Experience Required

The successful candidate will have 1 to 2 years previous sales or Customer Service experience. Wholesale distribution experience is preferred, but is not required.

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.

Qualifications

Education

Required

High School or better in High School or GED.

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.