Account Manager

Boreal Information Strategies Inc; Canada; Remote; CAD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dynamic Account Manager to enhance client relationships and drive growth through strategic engagement. This role offers the flexibility of remote work, allowing you to connect with clients across the globe. You will leverage your expertise in customer success and technical support to provide tailored solutions, ensuring clients achieve their business objectives. With a collaborative team atmosphere and a commitment to sustainability, this position is perfect for someone passionate about making a difference while thriving in a fast-paced environment.

Qualifications

• 3-4 years of experience in customer success account management.
• Tech-savvy with strong technical and computer software background.

Responsibilities

• Develop and maintain relationships of trust with clients.
• Manage financial aspects of client portfolio and identify growth opportunities.

Skills

Account Management

Customer Success

Technical Support

Communication Skills

Cultural Competence

Flexibility

Education

Bachelor’s degree in administration (BBA)

Tools

SAAS

CRM

Job description

Are you looking for a position that combines information technology and contribution to sustainable development? This is the challenge that awaits you at Borealis.

The Borealis software solution has more than 5,000 users, who work to build trusting relationships with their stakeholders in more than 50 countries. It is therefore imperative that we provide them with complete, fast and high-quality guidance.

With nearly 20 years of expertise under our belt, we have maintained our start-up mentality while becoming the leader in stakeholder engagement software. On a daily basis, this is reflected in our management style, which is more horizontal than hierarchical.

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (37.5 hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

• Develop and maintain a relationship of trust with the clients after the initial sales.
• Define growth plans on appointed client portfolio.
• Manage and master the financial aspects of your client portfolio.
• Identify new clients’ needs, and convert them into business opportunities.
• Deliver strong business presentations to key stakeholders, often at the executive level.
• Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations.
• Advise clients on system adoption:
  • Analyze adoption level of Borealis by the client, define next objectives and roll out the appropriate strategy with key stakeholders.
  • Understand new business requirements, help clients define their business processes and implement them into Borealis.
  • Act as an advisor to propose the best solutions and practices in using Borealis.
  • Suggest smart work-arounds, adapted to clients’ context, to help them achieve their business objectives.
  • Work directly with the SAAS to provide insightful reporting and KPIs.
• Work closely with surrounding teams to ensure client’s objectives are met:
  • Scope and brief the Project and Technical teams for delivery of additional services.
  • Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter.
  • Feed the Product team with quality information to align Borealis’ roadmap.
  • Collaborate with Account directors on strategic accounts to sustain an optimal growth.
• Promote top of class practices around global Borealis’ usage

Qualifications:

• Fluent in English, both written and spoken. A second or third language such as French, Spanish, Portuguese or Arabic may be required, depending on the part of the world we are looking for.
• Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
• At least 3-4 years of experience in customer success account management or solution consulting role.
• 2-3 years of experience with SAAS or CRM a plus.

Skills:

• Tech-savvy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
• Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budgets, demoing projects, and scoping, both technically and financially, client’s requests.
• Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
• Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various skill sets to which you will be able to adapt.
• Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
• Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
• Flexibility and ability to work simultaneously on different subjects.

About Borealis

We are well-established and have maintained our start-up mentality. With 15 years of expertise under our belt, Borealis is the leading stakeholder engagement software company. On a day-to-day basis, this reflects in our management style, which is horizontal rather than hierarchical.

If you believe this position suits you,
we invite you to reach out to our HR department