Account Management Team Lead

Auvik; Toronto; Remote; CAD 109,000 - 141,000; Full time

Job summary

A leading company in network management software is looking for an Account Management Team Lead in Toronto. In this hybrid role, you'll drive account expansion while mentoring a growing team. If you’re passionate about sales leadership and team development, this position is ideal for you.

Benefits

Health and dental benefits

Flexible paid time off

Remote working subsidies

Stock options

Paid parental leave program

Qualifications

• Proven success in Account Management or Customer Success in B2B SaaS.
• Experience in coaching or mentoring others.
• Excellent communication skills, both written and verbal.

Responsibilities

• Closing upsell and cross-sell opportunities.
• Coaching Account Managers through regular meetings.
• Promoting accountability in CRM hygiene and forecasting.

Skills

Coaching

Communication

Organizational Skills

Data-Driven Sales

Tools

Salesforce

Job description

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Get AI-powered advice on this job and more exclusive features.

• You want to work at a company that is building impactful, relevant technology. Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.
• You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.
• You want to work with a product customers love. People rave about what we've built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.
• You want regular opportunities for learning and growth. With ongoing feedback from leadership, you'll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you're prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.
• You want the flexibility to manage your work, your way. We're a fully distributed team and we're prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.

Why should you consider joining Auvik?

• You want to work at a company that is building impactful, relevant technology. Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.
• You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.
• You want to work with a product customers love. People rave about what we've built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.
• You want regular opportunities for learning and growth. With ongoing feedback from leadership, you'll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you're prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.
• You want the flexibility to manage your work, your way. We're a fully distributed team and we're prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.

What's this role about?

As a Team Lead on the Account Management team, you'll take on a hybrid role as both a top-performing individual contributor and a coach to a growing team. You'll be responsible for driving expansion within existing accounts while mentoring Account Managers to hit their targets, refine their skills, and succeed in a fast-moving, high-growth environment. If you're passionate about sales leadership, team development, and delivering value to customers — this is your role.

What will I be doing?

• Closing upsell and cross-sell opportunities to meet your monthly revenue targets
• Coaching Account Managers through regular 1 : 1s, deal reviews, and performance check-ins using tools like 15Five and Gong
• Supporting the onboarding and ramp-up of new team members in partnership with our enablement team
• Promoting accountability and excellence in CRM hygiene, forecasting accuracy, and value-based selling
• Identifying coaching opportunities through call reviews, sales activity, and pipeline analysis
• Contributing to hiring, onboarding, and team development as we scale
• Leading by example — sharing best practices, removing blockers, and championing team wins
• Guiding reps through complex opportunities and helping shape deal strategy

What are we looking for?

• Proven success in an Account Management or Customer Success role, ideally in B2B SaaS
• Strong track record of retaining and growing revenue within existing customer accounts Experience coaching or mentoring others — formally or informally — with a clear passion for team development
• Strong command of CRM tools like Salesforce and a consistent, data-driven sales process
• Excellent communication skills — both written and verbal
• Highly organized, self-directed, and able to thrive in a fast-paced, collaborative environment
• A growth mindset with the ability to balance individual performance and team support

About Auvik

Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide.

Auvik is one of the fastest growing North American technology companies, and is winner of the Deloitte Technology Fast 50, Deloitte Fast 500, and was recognized as the #1 ranked Canadian company in the FT Americas' Fastest Growing Companies list.

We're focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Don't have a working webcam? We will help you find a space you can conduct your interview from Have kids or pets in the background? Don't worry about it. Just let us know what you need when we reach out to schedule and we will make it work!

Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

At Auvik, our compensation philosophy is to be market competitive, reward performance, reflect our commitment to equity and maintain transparency with our employees. We have defined job levels and compensation ranges for each of our markets we employ, based on research from various sources of market data, which are reviewed on a regular basis.

The hiring range for this position is listed below. Compensation offered for candidates in this role is based on a number of factors including job-related skills, knowledge, and experience. These factors may cause your compensation to vary within the range outlined below.

In addition to cash compensation, all full-time employees are granted stock options to share in Auvik's future successes. Auvik employees are eligible to participate in additional benefits and programs including our comprehensive health and dental benefits plan, Wellness spending account, GRSP matching program, flexible paid time off, paid parental leave program, and are eligible for remote working subsidies.

OTE (Base + Target Incentive) Range :

109,000—$141,000 CAD

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

Computer Networking Products

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