Account Executive (July 2025 Start)

Info-Tech Research; Ontario; Remote; CAD 60,000 - 90,000; Full time

Job summary

A leading company in IT research is seeking an Account Executive to manage client relationships and drive account growth. The role involves executing sales plans, ensuring member satisfaction, and leveraging CRM data. Candidates should have a university degree and at least 3 years of account management experience. This position offers remote flexibility across Canada.

Qualifications

• 3+ years of Account Management experience with a proven track record.
• Experience in the IT Research and Advisory market.
• Teamwork experience is an asset.

Responsibilities

• Create and execute sales and service activity plans.
• Own all account management conversations.
• Ensure members leverage their membership.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Job description

As an Account Executive, you will manage a book of business by providing a range of operational, administrative, and call-based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross-selling.

Major Responsibilities

1. Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and eventually leading calls.
2. Own all account management conversations with secondary account stakeholders.
3. Ensure members leverage their membership by delivering high-quality service to help drive renewal and future sales.
4. Manage and respond to inbound requests from members.
5. Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
6. Complete scheduled and ad hoc data queries of our CRM.
7. Ensure the CRM contains accurate account details and contact information.
8. Actively seek to increase product knowledge.

Education and Experience

1. University degree.
2. 3+ years of Account Management experience, with a proven track record of success.
3. Experience working in the IT Research and Advisory market.
4. Experience working as part of a team is an asset.

Skills

1. Critical Thinking: Ability to assimilate complex information and communicate it simply. Effective internal and external communication. Understand value proposition and communicate clearly to members. Understand client needs/requests and relay them or find analyst support.
2. Planning & Organization: Set daily schedules, plan territory, and develop plans for account growth.
3. Time Management: Manage the member lifecycle, schedule calls, and prioritize tasks appropriately.
4. Goal Setting: Set personal goals related to conversations and professional development. Take ownership of performance, manage goal attainment, and seek help when needed.
5. Active Listening: Identify client needs, ask insightful questions, and listen effectively.

This position offers the flexibility of being fully remote, available to candidates located anywhere within Canada. Training is conducted during EST hours.

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected factors. Upon request, ITRG will accommodate applicants throughout the recruitment and hiring process.