Account Executive

Unblocked; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join a growing SaaS company as an Account Executive in Vancouver, where you'll champion customer accounts to maximize platform value and success. With a focus on collaboration, communication, and problem-solving, you will play a critical role in enhancing customer relationships and shaping product strategy. Attractive benefits include equity, medical coverage, and flexible vacation options.

Benefits

Equity in the company for eligible candidates

Generous medical and dental benefits

Flexible vacation policy

Choice of Apple hardware

Diverse opportunities for personal growth

Qualifications

• 2-5 years managing post-sales relationships for technical B2B SaaS.
• Excellent communication and presentation of complex ideas.
• Data-driven with experience using analytics and health scores.

Responsibilities

• Guide accounts from onboarding to renewals, ensuring customer goals.
• Collaborate across Sales, Product, and Support teams.
• Resolve customer issues proactively and help shape product direction.

Skills

Communication

Problem Solving

Project Management

Customer Success

Analytical Skills

Job description

Join to apply for the Account Executive role at Unblocked

Join to apply for the Account Executive role at Unblocked

As an Account Executive at Unblocked, you’ll guide customer accounts from onboarding, through upgrades and renewals, ensuring they achieve their desired outcomes and gain maximum value from our platform.

About Unblocked

Unblocked is a high-growth, well-funded SaaS company that helps answer questions software development teams have about their applications. This allows them to spend less time in meetings and dealing with interruptions, and more time writing code.

We are a small team with a track record of building developer tools that solve real problems. We encourage participation in the entire product-development process, and you will have the opportunity to help define Unblocked and shape its roadmap, implement the solutions that deliver the experience customers love, and get first-hand feedback from the teams who use what we build.

About You

• Customer champion who enjoys understanding customer goals, pain points, and workflows.
• 2–5 years of experience managing post-sales relationships for technical B2B SaaS products.
• Excellent communicator, adept at clearly presenting complex ideas.
• Data-driven approach to using analytics, health scores, and NPS.
• Proactive problem solver and effective project manager.
• Growth-oriented mindset, keen to learn and innovate.
• A trusted advisor capable of engaging technical users and senior executives.
• Collaborative teammate, effective across Sales, Product, and Support.

Requirements

• 4+ years in customer-facing roles such as Customer Success, Sales, or Product Management.
• Ambitious, organized, and driven individuals passionate about developer tools.
• Strong verbal and written communication skills.
• Highly motivated, results-driven, comfortable in fast-paced environments.

Culturally, we’re looking for people who are :

• Driven to get things done : Makers and creators who execute efficiently.
• Able to play well with others : Excellent collaborators and communicators.
• Passionate advocates for the end-user : Relentlessly dedicated to customer success.
• Different : Offer unique skills, elevate teams, and inspire continuous learning.
• Ambitious malcontents : Motivated to challenge the status quo and drive meaningful tech impact.

What’s in it for you?

• Equity in the company (for eligible candidates).
• Generous medical and dental benefits.
• Flexible vacation policy.
• Your choice of Apple hardware.
• Diverse opportunities for personal growth.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Technology, Information and Internet

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