ACCOUNT EXECUTIVE

Tides FC; Dartmouth; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health care package

Paid vacation time

Exclusive team events

Job summary

Halifax Tides FC is seeking an Account Executive to support all facets of ticketing sales, including group and premium tickets, while delivering best-in-class service to fans, partners, and community members.

The role involves implementing sales strategies, inventory management, and direct fan engagement. Strong organizational and communication skills, plus a passion for soccer, are essential for success in a fast-paced, community-focused club.

Qualifications

• Strong organizational skills with ability to juggle multiple tasks and projects.
• Excellent interpersonal and communication skills across all levels of stakeholders.
• Eagerness to learn ticketing and CRM software; experience with ticketing/CRM is a plus.
• Ability to work flexible hours, including evenings, weekends and holidays.
• High level of integrity and discretion in handling fan and partner data.
• Passion for soccer and commitment to delivering top-tier fan experiences.
• Experience in ticketing operations is an asset in a sports environment.

Responsibilities

• Act as frontline representative for Halifax Tides FC, upholding values in dealings with fans and partners.
• Implement and adapt ticket sales strategies to maximize game attendance and revenue.
• Sell group and premium tickets, manage ticket inventories, and keep systems updated.
• Handle customer inquiries and resolve issues professionally and promptly.
• Collaborate with other departments to ensure smooth matchday operations.
• Maintain and secure customer databases with data integrity.

Skills

Organizational skills

Interpersonal communication

Adaptable learner

Flexible hours

Integrity and discretion

Soccer passion

Ticketing operations

Education

Post Secondary School (preferred)

Tools

Ticketing software

CRM systems

Job description

Location: 202 Brownlow Avenue, Dartmouth, NS
Employment Status:Full-time
Education: Post Secondary School (preferred)
Reports to:Senior Sales Leader

Job Description

Halifax Tides FC is currently hiring an Account Executive. Are you eager to join a dynamic team dedicated to reshaping women’s professional soccer in Canada?

The full-time position of an Account Executive will support all aspects of group ticketing sales, premium ticket sales, and general admissions ticketing whilst ensuring a seamless experience for our community, fans, partners and supporting ecosystem members. This role involves implementing sales strategies, managing ticket inventory, and working directly with our fans, group sales customers and premium ticket attendees providing the best in class service.

Key Responsibilities

• As a frontline representative of the Halifax Tides FC, embody the values and behaviours as expected when dealing with fans and partners.
• Directed by the Senior Sales Leader, implement effective ticket sales strategies to maximize game attendance and associated revenue.
• Actively sell group tickets and experiences, manage the ticketing system and ensure accurate and timely updates.
• Handle customer inquiries and resolve issues in a professional and efficient manner.
• Work closely with other departments to ensure smooth matchday operations.
• Maintain and update customer databases, ensuring data integrity and security.

Qualifications

• Exceptional organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong interpersonal and communication skills, with the ability to interact effectively with individuals at all levels.
• Agile learner who is eager to learn and use ticketing software and CRM systems. Experience with ticketing and CRM software is an asset.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• High level of integrity and professionalism, with a commitment to maintaining confidentiality and discretion.
• Passion for soccer and a commitment to providing the best possible experience for our fans.
• Experience in ticketing operations, preferably within a sports environment, considered an asset.
• Competitive salary and benefits package.
• Opportunity to work with a dynamic and passionate team.
• Access to exclusive team events and matches.
• Professional development and career growth opportunities.
• Health care package and paid vacation time.