Account Director - Facility Management

Dexterra Group; Ottawa; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a leading company as an Account Director (Janitorial) in Ottawa, where you'll oversee custodial services at the Airport. You'll engage clients, manage operations, and lead a dedicated team, ensuring exceptional service delivery and employee safety in a supportive environment.

Benefits

Career advancement prospects

Opportunity to be part of an essential industry

Qualifications

• Minimum of 5 years of operational experience in Integrated Facilities Management.
• Federal Government Security Clearance is required.

Responsibilities

• Oversee custodial services and lead staff at the Airport location.
• Maintain client retention through proactive engagement.
• Identify and recruit talent through networks.

Skills

Operational Experience

Client Engagement

Talent Development

Bilingualism

Job description

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WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX: DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that are vital to our economy and communities.

Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we assemble the right teams with the right skills to turn problems into solutions and challenges into moments of ingenuity.

As an Account Director (Janitorial), reporting to the District Manager, you will oversee custodial services and lead our staff at our Airport location. You will be client-facing, responsible for executing the project scope, and achieving key deliverables, including managing profit and loss, human resources, operational excellence, and employee health and safety.

Your Responsibilities

• Maintain client retention through proactive engagement and the Tenacity Client for Life methodology.
• Establish a visible account-level presence to foster effective relationships with clients.
• Align key Dexterra contacts with similar roles within the client organization and develop a relationship matrix.
• Communicate performance expectations, monitor, and reward performance to meet plans, goals, and budgets.
• Identify and recruit talent through networks, vet candidates, and support career growth with personal development plans.
• Apply a strategic selling mindset using the Miller Heiman sales methodology.

Qualifications

• Minimum of 5 years of operational experience in Integrated Facilities Management, specifically in Aviation.
• Federal Government Security Clearance is required.
• Knowledge of technical elements necessary for service delivery support.
• Ability to attract, develop, and retain employees in a safe, supportive environment.
• A clear criminal record check is mandatory.
• Bilingualism is an asset.

Additional Information

• Opportunity to be part of an essential industry.
• Career advancement prospects.
• Growing company despite industry challenges.
• Join an industry leader from day one.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or other protected factors. Accommodations are available during the hiring process upon request.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

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