Account Director, Client Experience

Resolute Digital, a Weber Shandwick Company; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

Weber Shandwick's Toronto office seeks an Account Director, Client Experience, Healthcare to lead a portfolio of pharma and wellness brands. You will drive strategic counsel, manage cross-disciplinary teams, and ensure flawless program execution while maintaining strong client relationships.

You will partner with senior counselors to develop communications strategies, oversee budgeting and billing, and ensure compliance with regulatory guidelines across PAAB, ASC and Health Canada.

Qualifications

• Six to seven years of agency experience with healthcare/pharma brands.
• Strong understanding of traditional and social media in healthcare.
• Experience working with third-party organizations, patient advocacy groups, events.
• Hands-on knowledge of PAAB, ASC, Health Canada regulatory frameworks.
• Excellent verbal and written communication skills; ability to writing and editing for client needs.

Responsibilities

• Lead account client service to foster relationship-building, strategic counsel, and thought leadership.
• Facilitate integration efforts between the agency and partners.
• Partner with senior counselors in developing communication strategies.
• Oversee execution of client strategies and tactical plans.
• Collaborate with internal specialists (media relations, digital, creative).
• Manage projects, budgets, and billing processes.
• Maintain knowledge of Canadian regulations related to media and influencer engagement.

Skills

Client relationship management

Strategic planning

Team leadership

Budget management

Regulatory knowledge

Education

University degree in Public Relations, Communications, Journalism or related field

Job description

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen.You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

• Lead account client serviceto foster relationship-building, open dialogue, strategic counsel, and thought leadership.
• Facilitate integration effortsbetween the agency and its partners (other agencies or corporate partners).
• Partner with senior counselorsin the development of communication strategies.
• Oversee execution of client strategies and implementation of tactical plans.
• Collaborate with internal specialists, including media relations, digital communications, and creative teams.
• Manage projects, budgets, and billingprocesses.
• Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

• Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
• Strong understanding of traditional and social media within the healthcare sector.
• Demonstrated experience developing relationshipswith third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
• Have hands‑on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
• Master social media and digital communication techniques, including a solid
• Proven ability to translate strategic ideasinto actionable, realistic plans.
• Ability to delegate projectseffectively to junior team members.
• Ability to work both autonomouslyand collaboratively within a team.
• Excellent verbal and written communication skills, with strong administrative writing capabilities.
• Sound financial acumenand ease in managing budgets.
• Ability to deliver ambitious projectswithin pre-established parameters.
• University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

• A passion for creativity, innovation, and delivering high-quality client work.
• Ability to manage competing demandsand meet deadlines in a fast-paced, dynamic, and exciting environment.
• Highly organizedwith a process-oriented approach.
• Strong understanding of the pharmaceutical industryand a keen interest in current events and industry trends.
• Excellent professional judgmentin relations with team members, clients, and third-party vendors.
• Commitment and dedicationto the success of the agency and one’s own professional growth.
• Proactive mindsetto anticipate client and team needs.
• Exceptional attention to detailand commitment to quality work.
• Ability to inspire trustand confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 – $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

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