Account Director

Via; Toronto, Vancouver; On-site; CAD 160,000 - 200,000; Full time

Benefits offered by this job

Health, dental and vision coverage

RRSP & DPSP with company match

Paid time off and holidays

Job summary

Via is seeking an Account Director in Toronto to lead a portfolio of strategic partner relationships with executive city and agency leadership. You will own renewals, expansions, and revenue growth while aligning service outcomes with partner needs.

The role requires fluency in French and English, a data-driven approach, and a track record of managing high-value accounts. Travel to partner sites is expected, with a comprehensive benefits package and a focus on growth.

Qualifications

• 10+ years of client-facing experience with a track record of owning and growing strategic accounts at senior levels.
• Fluency in French and English required for frequent client interaction.
• Quantitatively inclined and data savvy; uses data to drive strategic decisions and influence stakeholders.
• Entrepreneurial relationship builder who clarifies complex situations into growth opportunities.
• Self-starter who sets high standards and shapes how work gets done.
• Natural leader whose presence elevates the team and outcomes.

Responsibilities

• Own a portfolio of complex, high-value partner relationships with executive-level contacts.
• Act as trusted advisor translating partner needs into revenue opportunities and service decisions.
• Build long-term relationships with partners and spot opportunities for growth and expansion.
• Use service performance data to set strategic direction and ensure quality and efficiency.
• Lead multi-year, complex contract renewals and expansions with high-stakes negotiations.
• Champion new products internally and help expand partners' service size and scope.

Skills

Executive relationships

French & English

Data-driven decisions

Negotiation

Leadership

Job description

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As an Account Director at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day.

About the Role

• Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership and setting the standard for how we show up at that level
• Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes
• Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation
• Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence
• Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue
• Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope

About You

• 10+ years of relevant work experience in a client-facing role, with a track record of owning and growing strategic accounts independently at the most senior levels
• Fluency in French and English is required for frequent client interaction.
• Quantitatively inclined and data savvy; you use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who shapes the way things are done and sets a standard others aspire to
• A natural leader in every sense — someone whose judgment, presence, and way of operating raises the quality of the work and the people around them, regardless of title

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $160,000-$200,000 CAD
• Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work.
• Group RRSP & DPSP with a company match.
• Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave
• Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks)
• 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays

Via is an equal opportunity employer.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

This role involves frequent travel to meet with partners in person.