Account Director

Remix; Toronto; On-site; CAD 160,000 - 200,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Company-paid premiums

Group RRSP & DPSP

Parental leave

Wellness programs

Paid time off

Job summary

Via in Toronto seeks an Account Director to lead a portfolio of high-value partner relationships with city and agency leadership, owning renewals and expansions to drive revenue. You will partner with internal teams to align on strategy and deliver exceptional outcomes for transit partners.

You will bring 10+ years of client-facing experience, fluency in French and English, and a data-driven approach to influence senior stakeholders and grow service size across complex partnerships.

Qualifications

• 10+ years of client-facing account management experience.
• Fluency in French and English for frequent client interaction.
• Data-driven decision making and stakeholder management.

Responsibilities

• Own a portfolio of complex partner relationships, serving as the primary contact for executive city and agency leadership and setting the standard for how we show up at that level.
• Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes.
• Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation.
• Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence.
• Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue.
• Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope.

Skills

Client-facing account management

French & English fluency

Job description

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As an Account Director at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day.

About the Role:

• Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership and setting the standard for how we show up at that level
• Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes
• Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation
• Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence
• Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue
• Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope

About You:

• 10+ years of relevant work experience in a client-facing role, with a track record of owning and growing strategic accounts independently at the most senior levels
• Fluency in French and English is required for frequent client interaction.
• Quantitatively inclined and data savvy; you use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who shapes the way things are done and sets a standard others aspire to
• A natural leader in every sense — someone whose judgment, presence, and way of operating raises the quality of the work and the people around them, regardless of title

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $160,000-$200,000 CAD
• Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work.
• A Group RRSP & DPSP with a company match.
• Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave
• Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks)
• 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays

There has never been a more exciting time to be on the cutting edge of public mobility.

Via is an equal opportunity employer.