Account Director

Williamthomasdigital; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading marketing agency is seeking an Account Director to enhance client relationships and drive revenue growth. This hands-on role involves strategic planning, cross-functional collaboration, and ensuring client success through effective management and delivery of innovative, personalized customer experiences. If you are passionate about making impactful decisions and thrive in a fast-paced environment, we'd love to meet you.

Qualifications

• 7 to 10 years of experience in a client-facing role at a CRM, CX, digital marketing, or consulting firm.
• Experience leading cross-functional teams and managing complex high-visibility work.
• Strong understanding of CRM, personalization, marketing automation, and data-driven marketing.

Responsibilities

• Serve as the senior day-to-day lead for top client accounts.
• Own the commercial success of your accounts including revenue, margin, pipeline, and forecasting.
• Ensure all work delivered is on-brand, on-brief, and drives results.

Skills

Customer Service

Business Solutions

Cost Estimation

Job description

William Thomas Digital (WTD) is seeking an Account Director to lead key client relationships drive revenue growth and help deliver worldclass personalized customer experiences.

This is a handson strategic and commercial role. Youll build trusted partnerships with senior stakeholders forecast and grow your clients and work closely with strategists creatives and technologists to bring bold effective programs to life. Youll ensure were not just meeting expectations but were pushing the work forward making clients successful and delivering results that matter.

Client success is your north star. Youll be accountable for the results we deliver the quality of our work and the strength of the relationship from roadmap through execution.

About WTD

Recognized as one of North Americas fastestgrowing marketing agencies WTD is on a mission to redefine whats possible in personalized customer experience. Our team brings together top talent across CRM marketing automation data AI creative tech and customer journey design. Were platformagnostic relentlessly creative and fiercely focused on outcomes.

We design personalized customer experiences powered by creativity data and technology with AI at the core. From dynamic lifecycle programs and loyalty ecosystems to intelligent onboarding and agentic platforms that learn adapt and act on behalf of the customer we help brands build stronger relationships and drive measurable business growth. Whether the experience lives in CRM web mobile or beyond we create connected systems that deliver relevance value and scale.

What Youll Do

Lead Client Relationships

• Serve as the senior daytoday lead for one or more of WTDs top client accounts
• Build longterm partnerships by deeply understanding your clients business goals and customers
• Act as a trusted advisor to VP and Directorlevel stakeholders helping them navigate complexity and make bold smart decisions
• Guide conversations that matter from roadmap planning and QBRs to executive checkins and inthemoment problem solving

Drive Growth and Revenue

• Own the commercial success of your accounts including revenue margin pipeline and forecasting
• Identify whitespace opportunities shape new scopes of work and influence roadmaps that drive business forward
• Collaborate with internal teams to craft proposals pitches and business cases that unlock value for both the client and WTD
• Deliver accurate forecasts ensure healthy margins and keep a close eye on account performance

Deliver with Excellence

• Ensure all work we deliver is onbrand onbrief and drives results whether its a major strategic initiative or a daytoday campaign
• Translate client goals into clear plans and work with crossfunctional teams to execute them
• Step in where needed to review deliverables clarify strategy help shape messaging or keep a project on track
• Maintain a high bar for quality consistency and momentum
• Partner closely with strategists creatives technologists and data specialists to shape integrated solutions that work
• Champion clarity communication and shared accountability across every phase of delivery
• Help unblock challenges and create the conditions for teams to do their best work

What You Bring

• 7 to 10 years of experience in a clientfacing role at a CRM CX digital marketing or consulting firm
• A proven track record of growing accounts building client trust and delivering measurable impact
• Experience leading crossfunctional teams and managing complex highvisibility work
• Good mentorship and team leadership abilities. Ability to mentor and grow team mates earlier in their careers
• Strong understanding of CRM personalization marketing automation and datadriven marketing
• Familiarity with platforms like Salesforce Marketing Cloud Braze Adobe or Bloomreach is a strong asset

A commercial mindset with a clear understanding of revenue ownership margin forecasting and opportunity development

Confident communication skills written verbal and visual. You can lead a room defend a point of view and make the complex simple

• Curiosity clarity and a high bias for action

Why This Role Why WTD

This is a chance to do meaningful work with real impact. Helping ambitious brands deliver smarter more personalized customer experiences that drive results. Youll lead client relationships that matter shape programs that perform and play a key role in the future of WTD.

You wont be handed a playbook. Youll help write it alongside a senior team that values clarity creativity and accountability. We move fast work collaboratively and push each other to do great work without ego or red tape.

If youre looking for a role where you can grow lead and help build whats next in personalized CX wed love to meet you.

Required Experience :

Director

Key Skills

Abinitio,Customer Service,Business Solutions,Cost Estimation,Drafting,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1

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