Account Coordinator - Telecom (40879)

Smart Circle International; Richmond Hill; Hybrid; CAD 53,000 - 58,000; Full time

Benefits offered by this job

Benefits package

LMS courses access

Job summary

Smart Circle International is seeking an Account/Campaign Coordinator to support multiple client accounts across field, retail, and B2B channels. The role partners with Analytics, Finance, Compliance, and Legal to ensure smooth operations and timely delivery of initiatives.

You will handle onboarding, asset management, leads and incentives, and issue resolution while coordinating with internal teams to maintain high client satisfaction in a fast-paced, entrepreneurial environment.

Qualifications

• 2+ years account support experience in a fast-paced environment.
• Strong organization and time management to handle multiple projects.
• Experience with Salesforce and data dashboards for program tracking.

Responsibilities

• Serve as point of contact for assigned clients and manage communications.
• Provide daily account support: onboarding, asset management, incentive management, troubleshooting, and compliance.
• Communicate with field team leaders on metrics, KPIs, and updates.
• Collaborate with internal teams to ensure service delivery.
• Create and maintain account documentation in the project management tool.
• Support additional projects as needed to meet goals.

Skills

Account support

Time management

Execution

Communication

Technical skills

AI fluency

Proactive mindset

Tools

Salesforce

Tableau

Project management platforms

Microsoft Office Suite

Job description

Job DetailsJob Location: Toronto Office - Richmond Hill, ON L4B 1J2Position Type: Full TimeSalary Range: $53,000.00 - $58,000.00 Salary/yearTravel Percentage: NegligibleJob Category: Business Development

The Account/Campaign Coordinator supports the Campaign Manager on multiple assigned client accounts, working across field, retail, and business-to-business channels. This role blends relationship management, strategic planning, and day-to-day execution, working closely with internal teams like Analytics, Finance, Compliance, and Legal, as well as external partner offices. The ideal candidate has account support experience and knows how to build strong relationships, troubleshoot and resolve escalations, spot opportunities for efficiency, and keep initiatives moving on schedule.

This role is a good fit for someone comfortable with tools like Salesforce, Tableau, and project management platforms, along with strong organizational, communication, and multitasking skills. It's best suited for someone who thrives in a fast-paced, entrepreneurial environment and can deliver quality results on time-sensitive projects while juggling multiple priorities at once.

Compensation: CAD $53,000-$58,000

Vacancy Status: This is an exciting opportunity to join our team in a key role with immediate availability.

Hybrid Schedule: First week new hire training will be 3-5 days in office, then once per week in office on Thursdays.

Office Location: Richmond Hill, ON L4B 1J2

What You'll Do

• Serve as an additional point of contact for assigned clients, managing communications and account-related issues while balancing client needs with company objectives
• Provide daily account support, including onboarding/offboarding, asset management, leads and permits, incentive management, troubleshooting, and compliance
• Communicate with field team leaders on program metrics/KPIs, expansion opportunities, and offer or product updates
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Create and maintain account documentation such as SOPs, action item logs, welcome materials, etc., within the project management tool
• Support additional projects or responsibilities as needed to meet team and business goals

What You'll Bring | Core Competencies

• Account/Project Support: 2+ years of experience, ideally in a fast-paced, entrepreneurial environment
• Organization & Time Management: Strong ability to prioritize and manage multiple projects under tight deadlines
• Execution: Track record of delivering projects on scope, on time, and aligned with business goals
• Communication: Strong written and verbal skills, comfortable working across internal teams and external client stakeholders
• Technical Proficiency: Experience with Salesforce and data dashboards/CRM tools for program tracking; familiarity with project management platforms and Microsoft Office Suite
• AI & Tech Fluency: Comfortable using AI-assisted tools (e.g., drafting, reporting, workflow automation) to work more efficiently, while knowing when a task calls for a personal touch
• Mindset: Proactive, solution-oriented, self-starter attitude

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. We have corporate offices in Newport Beach and Toronto. Visit smartcircle.com to learn more!

Why You'll Love It Here:

Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they're in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters so if you're looking for a place where ambition is celebrated and growth is tangible, Smart Circle may be the place for you!

Total Rewards:

Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical, dental, vision and Basic Life insurance. Smart Circle also offers an employee referral program, opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.

Equal Opportunity Employer:

We believe in equal opportunity. Each team member is recruited, employed, evaluated, and considered for promotion without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. We will not tolerate discrimination or harassment based on any protected characteristic and expect all team members to treat others with dignity and respect.