Compliance Specialist (40899)

Smart Circle International; Richmond Hill; On-site; CAD 60,000 - 67,000; Full time

Benefits offered by this job

Vacation

Sick leave

Paid holidays

Medical insurance

Dental & Vision

Life insurance

401K with match

Home office stipend

Job summary

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing.

Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more!

Qualifications

• Compliance & Investigations: 2–3 years of experience as a Compliance Specialist, with a background in fraud detection, investigations, and process refinement
• Analytical Skills: Strong attention to detail with the ability to analyze data, identify anomalies, and translate findings into clear, actionable reporting
• Systems & Tools: Proficiency with Salesforce or other CRM platforms, Microsoft Excel, and case management/reporting tools; familiarity with data visualization tools such as Tableau preferred
• Communication: Excellent verbal and written communication skills, with the ability to write clear investigation summaries and engage effectively with external partners
• Discretion & Professionalism: Ability to handle sensitive information with sound judgment and confidentiality
• Self-Direction: Self-starter with strong organizational and time management skills, able to prioritize a shifting caseload independently
• Industry Knowledge: Familiarity with independent dealer channels, third-party sales organizations, or compliance requirements within direct sales is a plus
• AI & Tech Fluency: Comfortable using AI-assisted tools (e.g., reconciliation support, reporting, data analysis) to boost accuracy and efficiency, while knowing when a task needs hands-on review

Responsibilities

• Manage compliance case workload using Salesforce workflows
• Utilize a variety of reports to prioritize compliance calls with field sales team leaders
• Own and manage the compliance feedback loop between the client and Smart Circle
• Participate in system enhancement projects, contributing subject-matter expertise during development sessions
• Document findings clearly and accurately for internal reporting and case tracking
• Lead weekly compliance calls, highlighting current trends and opportunities for improvement
• Follow company guidelines and best practices for responsible AI use and data security
• Additional responsibilities may be assigned based on business needs and organizational priorities

Skills

Compliance & Investigations

Analytical skills

Systems & Tools

Communication

Discretion & Professionalism

Self-Direction

Industry Knowledge

AI & Tech Fluency

Tools

Salesforce

Microsoft Excel

Tableau

Job description

Job DetailsJob Location: Toronto Office - Richmond Hill, ON L4B 1J2Position Type: Full TimeSalary Range: $60,000.00 - $67,000.00 Salary/yearJob Shift: DayJob Category: OperationsThe Compliance Specialist plays a key role in keeping our relationship with our external sales network strong, transparent, and built on trust. You'll be the connective tissue between our clients and our independent field sales team: a talented, entrepreneurial group who drive our business forward every day.You'll dig into data, spot patterns, and turn insights into real conversations that support their continued success. If you love solving problems, have a sharp eye for detail, and enjoy building relationships across teams, this role offers the chance to make a visible, measurable impact on how our sales organization operates.

Compensation: CAD $60,000–$67,000Vacancy Status: This is an exciting opportunity to join our team in a key role with immediate availability.

What You'll Do:

• Manage compliance case workload using Salesforce workflows
• Utilize a variety of reports to prioritize compliance calls with field sales team leaders
• Own and manage the compliance feedback loop between the client and Smart Circle
• Participate in system enhancement projects, contributing subject-matter expertise during development sessions
• Document findings clearly and accurately for internal reporting and case tracking
• Lead weekly compliance calls, highlighting current trends and opportunities for improvement
• Follow company guidelines and best practices for responsible AI use and data security
• Additional responsibilities may be assigned based on business needs and organizational priorities

What You'll Bring - Core Competencies

• Compliance & Investigations: 2–3 years of experience as a Compliance Specialist, with a background in fraud detection, investigations, and process refinement
• Analytical Skills: Strong attention to detail with the ability to analyze data, identify anomalies, and translate findings into clear, actionable reporting
• Systems & Tools: Proficiency with Salesforce or other CRM platforms, Microsoft Excel, and case management/reporting tools; familiarity with data visualization tools such as Tableau preferred
• Communication: Excellent verbal and written communication skills, with the ability to write clear investigation summaries and engage effectively with external partners
• Discretion & Professionalism: Ability to handle sensitive information with sound judgment and confidentiality
• Self-Direction: Self-starter with strong organizational and time management skills, able to prioritize a shifting caseload independently
• Industry Knowledge: Familiarity with independent dealer channels, third-party sales organizations, or compliance requirements within direct sales is a plus
• AI & Tech Fluency: Comfortable using AI-assisted tools (e.g., reconciliation support, reporting, data analysis) to boost accuracy and efficiency, while knowing when a task needs hands-on review

What We Do:

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more!

Why You’ll Love It Here:

Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they’re in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters so if you're looking for a place where ambition is celebrated and growth is tangible, Smart Circle may be the place for you!

Total Rewards:

Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision and company paid Basic Life insurance, opportunity to enroll in Voluntary Life plans, Employee Assistance Program, 401K with employer match, employee referral program, home office stipend and opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.

Equal Opportunity Employer:

Smart Circle is an Equal Opportunity Employer, committed to building a workplace where every individual is valued, respected, and empowered to grow, regardless of background or identity.

We recruit, hire, evaluate, and promote based on talent and potential, without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. Discrimination or harassment of any kind has no place here, and we expect every team member to uphold a culture of dignity and respect.

Qualifications