Account Coordinator

Element Event Solutions; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Element Event Solutions seeks a detail-oriented Account Coordinator to join their sales team in Toronto. This role involves client support, managing inquiries, and driving new business development to enhance relationships. Candidates should possess strong interpersonal skills, a relevant educational background, and preferably experience in events or hospitality.

Qualifications

• Degree or Diploma preferred in creative arts/event planning.
• Experience in sales, hospitality, or customer service is an asset.
• Ability to develop trusted partnerships with clients.

Responsibilities

• Support existing clients with rental proposals and contracts.
• Undertake outreach to identify rental needs and new sales.
• Serve as the main contact for public event rental inquiries.

Skills

Inter-personal communication

Attention to detail

Digitally savvy

Time management

Education

Degree or Diploma from post-secondary institution

Tools

Microsoft Office

Job description

About Element Event Solutions

Element Event Solutions is Canada’s premier provider of tent and event services,orchestratingover 30,000 memorable eventsannuallyin partnership withtopvenues, caterers, planners, corporate partners, andprivatehosts.Establishedin 1911 as Chair-man Mills,our company has grown through a legacy of excellence with renowned brandsincluding Event Rental Group, Contemporary Furniture Rentals, Regal Tent Productions, Advanced Tent Rental, A&B Partytime, Loungeworks, MacFarlands Events, and Higgins Event Rentals.

Driven by our mission to craft engaging spaces that foster remarkable experiences and connections, we provide the infrastructure essential for Canadians to unite through social, corporate, philanthropic, and community gatherings. Proudly Canadian-owned and operated, we are committed to family values and investing in our local communities.

Position Summary

As an integral member of the sales team and working in close collaboration and under the direction of the Director of Sales – Toronto Furniture, the Account Coordinator supports our clients, planners, caterers, and venues in the delivery of event products. The Account Coordinator supports new business development activities in collaboration with direction from the Director to grow revenue through targeted strategies to secure new clients and grow relationships with existing clients (caterers, venues, planners). The Account Coordinator serves as the central point of contact for inbound sales enquiries via email, websites, phone, showroom appointments and manages all general public enquiries. Strong inter-personal communication skills, hyper-attention to detail, technology / digital savvy, the ability to work independently, fast learner of systems and a passion for the events industry are critical for success in this role.

This position is a temporary contract for 1 year and is in office 5 days a week. The candidate must have a G license and a car is required to travel to events/sites.

Key Responsibilities

• With direction from the Director, support existing clients through the preparation of rental proposals, quotes, and contracts. Update and revise existing orders as necessary and follow up with clients at regular intervals as part of our sales process to confirm / secure orders.
• With direction from the Director, undertake proactive outreach to existing and future partners to identify event rental needs, grow relationships to drive new sales. Support new business development and growth activities through the development of proposals and presentations to establish relationships with new partners.
• Serve as main point of contact for inbound event rental general public or retail enquiries via phone and digital channels (email, floor-planning, eCommerce etc.);
• Collaborate with peers across the sales and operations team to identify and implement continuous process improvement opportunities to increase organizational efficiency and effectiveness, and to strengthen service delivery to our clients.
• The administrative aspect of the job. Creating and maintaining customer files and job files, event packages.
• Manage clients that have consistent change requests.

Requirements & Qualifications

• Superior inter-personal communications skills. Ability to develop meaningful and trusted relationships with partners (existing and prospective);
• Digitally and technology savvy.
• Familiarity with and proficiency in using Microsoft Office suite of products
• Team player capable of driving individual results while supporting the overall success of the team.
• Pro-active, and results oriented.
• Event experience is an asset.
• Ability to read and interpret floor plans.
• Ability to complete individual tasks in accordance with communicated deadlines (good time-management)

Required Education and Experience

• Degree or Diploma from post-secondary institution with preference for graduates from creative arts and / or event planning programs; Equivalent Hospitality experience
• Experience in sales, hospitality, or customer service industry an asset.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.