Account Coordinator

Direct Focus; Toronto; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Direct Focus in Toronto is seeking an Account Coordinator to power our Client Experience team. You’ll keep projects moving, organize information, and align teams to deliver on client commitments.

This role emphasizes turning complexity into clarity and developing future client leaders, with a curious, highly organized and detail-focused mindset. Agency exposure is a plus, but not required.

Qualifications

• 1-3 years of marketing, communications, business support, or project coordination experience.
• Exceptional organizational skills.
• Strong written and verbal communication abilities.
• Exceptional attention to detail and a commitment to getting things right.
• Ability to manage multiple priorities simultaneously.
• Curiosity and willingness to learn.
• Comfort using project management platforms, digital tools, and AI-enabled productivity solutions.

Responsibilities

• Coordinate project intake, track timelines and deliverables, maintain documentation.
• Prepare meeting materials, document key decisions, track action items, and communicate client requests across teams.
• Review deliverables and monitor workflows to ensure accuracy and alignment with client requirements.
• Monitor timelines, budgets, and project activity to identify risks early.
• Learn the business alongside Account Managers to grow into leadership roles.

Skills

1-3 years experience

Organizational skills

Written & verbal communication

Attention to detail

Multitasking

Curiosity to learn

PM tools & AI productivity

Job description

You love making sure the spotlight turns on.

At Direct Focus, Account Coordinators are the operational backbone of our Client Experience team. You’re the person who keeps projects moving, information organized, details accurate, and teams aligned. You help turn complexity into clarity and ensure client commitments become reality.

This role isn’t about being an administrator.

It’s about becoming a future client leader.

We’re looking for someone who is naturally curious, highly organized, detail-oriented, and eager to learn how strong client relationships are built from the inside out.

If you’re the kind of person who notices the thing everyone else missed, enjoys creating clarity, consistency, and momentum, and takes pride in helping teams succeed, we’d love to meet you.

What We Mean By Great Client Service

At Direct Focus, great client service means more than being responsive. It means understanding our clients’ businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes.

We pride ourselves on being trusted partners - not just service providers. We build long-term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.

Keep Projects Moving

Coordinate project intake, track timelines and deliverables, maintain documentation, and help ensure work moves efficiently through the organization. You’ll help keep projects on schedule, teams aligned, and priorities moving forward.

Support Client Delivery

Prepare meeting materials, document key decisions, track action items, and help ensure client requests are communicated clearly across internal teams.

Protect Quality

Review deliverables and monitor workflows to help ensure work is accurate, on-brand, aligned with client requirements, and reflective of Direct Focus quality standards before it reaches the client.

Identify Risks Early

Monitor timelines, budgets, and project activity, helping Account Managers identify potential issues before they become problems.

Learn the Business

Work alongside Account Managers and Account Directors, developing the skills and business acumen required to grow into future client leadership roles.

What Success Looks Like

Success in this role means:

• Deliverables are coordinated accurately and on time
• Documentation is organized and reliable
• Internal teams trust your information
• Project risks are identified early
• Clients experience smooth, professional service
• You continuously improve your knowledge of marketing, client service, and agency operations

What You Bring

• 1-3 years of marketing, communications, business support, or project coordination experience
• Exceptional organizational skills
• Strong written and verbal communication abilities
• Exceptional attention to detail and a commitment to getting things right
• Ability to manage multiple priorities simultaneously
• Curiosity and willingness to learn
• Comfort using project management platforms, digital tools, and AI-enabled productivity solutions

Agency experience is an asset, but not required.

How You Live Our Values

Own it

You take responsibility for getting the details right.

Better 2.0

You constantly look for smarter ways to work.

Make trust

People know they can rely on you.

Deliver "great"

You care about quality and accuracy.

You treat people with respect, empathy, and professionalism.

Why Direct Focus?

For more than 30 years, we’ve helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results.

We’re proud of what we’ve built, but we’re always looking for ways to improve, evolve, and create more value for our clients.

We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less.

Most importantly, we believe great work starts with great people.

You’ll find:

• Amazing teammates
• Coaching and mentorship
• Training and professional development
• Exposure to national and international brands
• Modern tools and workflows
• Opportunities for growth and advancement
• A culture built on accountability, trust, and continuous improvement