Account Coordinator

Berlin Packaging Canada Corporation; Mississauga; Hybrid; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Health care plan

Dental plan

Life insurance

RRSP

Employee assistance program

Education reimbursement program

Job summary

Berlin Packaging Canada Corporation (BPCC) is seeking an Account Coordinator to manage accounts, onboarding, pricing, and orders. You will coordinate with sales, supply chain, and customers to ensure on-time deliveries, accurate pricing, and healthy relationships.

Strong communication, organization, and problem-solving are essential for success. The role emphasizes cross-functional collaboration, data analysis, and adherence to the Berlin Values of teamwork and operational excellence.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role with a customer-centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance and direction.
• Strong work ethic and ability to learn.
• Excellent problem solving, decision making, and analytical skills.
• Strong business acumen with willingness to learn Berlin Packaging’s business, products, customers, and suppliers.
• Strong interpersonal and communication skills including written, verbal, and active listening.
• Highly organized and detail oriented.
• Strong time management skills; prioritize and follow up.
• Operates with a sense of urgency.
• Is flexible and open to change and new ways of working.
• High energy, positive attitude, and contributes to a positive team culture.
• Self-motivated; consistently strives to attain goals and seeks self-improvement.
• Technologically savvy.

Responsibilities

• Provide exceptional customer service to all accounts.
• Process customer orders; liaison between Berlin Packaging and customers.
• Review, track, and manage internal activities from order to delivery.
• Serve as project manager for new customer launches; manage multiple SKUs.
• Process customer invoices and conduct soft collections as needed.
• Maintain and update sales records within CRM; prepare reports.
• Partner with sales to develop pricing and quotes; ensure accurate pricing.
• Source product with sales/supply chain and communicate with suppliers.
• Coordinate with internal stakeholders to service customers and meet metrics.
• Conduct wellness calls to understand needs and improve service levels.
• Fulfill Berlin Values through teamwork and productivity.

Skills

Customer service

Project management

CRM tools

Communication skills

Analytical skills

Time management

Attention to detail

Self-motivated

Flexibility

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

CRM tool

Job description

Berlin Packaging Canada Corporation (BPCC), is Canada’s premier supplier of rigid packaging and packaging components. We are a multi billion dollar company with 10 straight years of record growth.

Chances are you enjoy products supplied by Berlin Packaging every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.

Combine that with our “Anything is Possible” mindset and our winning culture , our 130+ employees are high-performing - and importantly, collaborative - entrepreneurs who blow through obstacles. We love it here.

We are seeking anAccount Coordinator, who performs a myriad of tasks related to account and project management, customer relations, data analytics, inventory, and accounts receivable analysis, and many more activities. Will work alongside other departments within Berlin to manage account onboarding and maintenance, product sourcing, pricing initiatives, purchase orders, contracts, transportation, receiving, inventory, stocking agreements, local marketing endeavors, and profit analysis. (Please Note: The working hours for this role are 8:30am-5:00pm EST.)

Key Accountabilities:

• Provide exceptional customer service to all accounts.
• Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers.
• Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
• Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
• Process customer invoices and conduct soft collections, as needed.
• Maintain and update sales records and customer information within CRM tool; prepare and review reports as required.
• Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
• Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
• Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
• Conduct wellness calls to understand customer needs and develop actions plans where needed to improve service level.
• Fulfill employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity and driving profitable results.

Knowledge, Skills, Abilities:

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role, with a customer centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance and direction.
• Demonstrates a strong work ethic and ability to learn.
• Excellent problem solving, decision making, and analytical skills.
• Strong business acumen with willingness to learn Berlin Packaging’s business, products, customers, and suppliers.
• Strong interpersonal and communication skills including written, verbal, and active listening.
• Highly organized and detail oriented.
• Strong time management skills; prioritize and follow up.
• Operates with a sense of urgency.
• Is flexible and open to change and new ways of working.
• High energy, positive attitude, and contributes to a positive team culture.
• Self-motivated; consistently strives to attain goals and seeks self-improvement.
• Technologically savvy.

How is our Account Coordinator role different than other Account Coordinator roles?

A day in the life of a Berlin Account Coordinator could entail customer status meetings first thing in the morning followed by prioritizing production with manufacturers in the afternoon and closing the day by entering and billing purchase orders.

#LI-Hybrid

Berlin Packaging Canada Corporation (BPCC) offers an outstanding compensation and benefits package including health care plan, dental plan, life insurance, RRSP, employee assistance program and education reimbursement program.

We look at candidates’ skills but hire based on traits . We believe in hiring smart, passionate people who are thirsty for knowledge and excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging/BPCC provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, provincial, or local laws and ordinances.

*This position is not eligible for sponsorship.

*Berlin Packaging maintains a smoke-free workplace.

Berlin Packaging Canada Corporation (BPCC) propose une rémunération et des avantages sociaux exceptionnels, incluant un régime d'assurance maladie, un régime d'assurance dentaire, une assurance-vie, un REER, un programme d'aide aux employés et un programme de remboursement des frais de formation.