Accessibility & Guest Experience Lead

PavCo; Vancouver; On-site; CAD 53,000 - 66,000; Full time

Job summary

PavCo's BC Place in Vancouver is seeking a Guest Experience & Accessibility Coordinator to lead accessible accommodations and pathways, ensuring service excellence for all guests. This role will drive development, delivery, and monitoring of accessibility and premium services at BC Place.

You will collaborate with the Senior Accessibility Manager on broader initiatives, implement accessibility programs, and train staff to maintain high standards of guest experience.

Qualifications

• 3-5 years in guest services, event coordination, or similar role with accessibility emphasis.
• Degree or certification in Hospitality or Facilities management preferred.
• Proven track record in implementing accessible accommodations for diverse guests.

Responsibilities

• Ensure accessible accommodations, pathways, and wayfinding are highlighted for events (ticketing, hospitality, access).
• Create and deliver accessibility awareness training for new hires and staff.
• Track and measure deliverables against the BC Place Accessibility Plan in collaboration with the Accessibility Committee.
• Coordinate with Communications to keep the BC Place Accessibility page up to date.

Skills

Guest services

Event coordination

Accessibility

Communication

Project management

Data analysis

Multitasking

Union awareness

Education

Hospitality or Facilities management degree

Tools

Momentus

EBMS

Job description

PavCo's BC Place in Vancouver is seeking a Guest Experience & Accessibility Coordinator to lead accessible accommodations and pathways, ensuring service excellence for all guests. This role will drive development, delivery, and monitoring of accessibility and premium services at BC Place.

You will collaborate with the Senior Accessibility Manager on broader initiatives, implement accessibility programs, and train staff to maintain high standards of guest experience.