45016-Scheduling Coordinator CLAC FT

ParaMed; Oshawa; Hybrid; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Health and dental benefits

Education allowance for employees and/

Employee Assistance Program

Part-time and full-time opportunities

Celebration and recognition programs

Exclusive offers

Job summary

ParaMed is seeking a Scheduling Coordinator in Oshawa, ON. This role serves as the primary contact for clients and field staff, coordinating care by matching clients with qualified staff and creating efficient schedules.

Responsibilities include assigning staff to patients, maintaining accurate patient data, and supporting communications with funders, families, and team members. The position requires strong computer skills, excellent customer service, and empathy for patients and families.

Qualifications

• At least 1 year of administrative or office experience.
• Experience with scheduling is an asset.
• Proficient with computer systems and data entry.
• Strong customer service and communication skills.
• Empathy when interacting with patients and families.

Responsibilities

• Assign staff to patients based on times, availability and skills.
• Build a care schedule for patients.
• Enter and update employee/patient data in the system.
• Respond professionally to calls and emails from funders, staff, patients, and families.
• Document and report all staff and patient interactions.

Skills

Administrative experience

Scheduling experience

Strong computer skills

Customer service

Effective communication

Compassion and empathy

Job description

Job Overview

As a Scheduling Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff.

LOCATION: Oshawa, ON

JOB TYPE: Full-Time Permanent

AVAILABILITY REQUIRED: Nights and Weekends

SHIFTS: Night – 2:00pm-10:00pm

Why you’ll love working here

• Celebration and Recognition programs
• Part time and Full-time opportunities
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do

• Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
• Build a care schedule for patients
• Enter and update employee and patient data within computerized system
• Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
• Document and appropriately report all staff and patient interactions

What you bring

• One year administrative or office experience is an asset
• Scheduling experience is an asset
• Strong computer skills
• Superior Customer service skills
• Ability to effectively communicate both orally and written
• Compassion and empathy when interacting with patients and their families

Eligibility / Compliance

A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada.

Benefits & Compensation

Compensation Details: $22.28 - $26.52

Employer Information

• ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
• ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home.
• Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support.
• We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals.
• Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

Mission / Vision / Values

Our Mission To provide people with the care they need, wherever they call home.

Our Vision Everyone in Canada has access to the care and support they need to live their best lives.

Our Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.

Equal Opportunity Statement

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail].

Indigenous Acknowledgement

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Recruitment Process & AI statement

ParaMed may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Your recruiter can provide more details about our total rewards offerings during the hiring process.