2627-180 - Digital Technology Analyst (CS12) - Central Office/IT Campus

Nova Scotia Community College - NSCC; Halifax; On-site; CAD 68,000 - 82,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plans

Pension plan

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Aid

Wellness Programs

Job summary

Nova Scotia Community College in Halifax is seeking a Digital Technology Analyst (CS12) to provide IT support for students, faculty and staff province‑wide, via phone, email and in person. You will log and manage tickets, assist with CCN labs, and help keep systems running smoothly.

The role is entry level, requires an IT diploma/degree, and experience with Windows, Office 365, Azure and basic networking. A valid driver’s license is required; NSCC offers strong benefits and ongoing professional

Qualifications

• The minimum educational qualification is a diploma or degree in Information Technology or a related field.
• Asset certifications include ITIL Foundations, Microsoft Azure/365, Network+, or A+.
• This is an entry‑level position for recent graduates.
• Experience in customer service and with IT hardware/software is beneficial.
• Familiarity with computer platforms and basic networking is expected.

Responsibilities

• Provide IT support for students, faculty, and staff across the province via phone, email, and in‑person.
• Log daily activities in a ticket system and ensure proper ticket lifecycle management.
• Deliver primary technical support for CCN labs and IT faculty across the province.
• Research and manage inventory of computer supplies for day‑to‑day use.
• Assist with installation and maintenance of hardware and software in CCN labs.

Skills

Customer service

Ticketing system

Communication

Problem solving

Teamwork

Organization

Learning agility

Time management

Technical support

Education

IT diploma/degree

Tools

Active Directory

Azure

Office 365

Windows

Job description

Digital Technology Analyst (CS12)

School of Applied Technology and Innovation

Application deadline is 11:59PM, September 22, 2026

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The Opportunity

• Halifax, NS
• In-person
• Information Technology
• Entry Level
• Full-time
• Competition Number: 2627-180

Benefits

• Health Insurance
• Dental Insurance
• Paid Time Off
• Retirement Plans
• Pension plan
• Life Insurance
• Disability Insurance
• Employee Assistance Program
• Tuition Aid
• Wellness Programs

Operational Support

Digital Technology Analyst (CS12)

School of Applied Technology and Innovation

Continuing, Full-Time Position

Commencing approximately October 21, 2026

Application deadline is 11:59PM, September 22, 2026

Competition No. 2627-180

Salary range: $67,577.48 - $81,994.04 annually

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What you’ll do

Responsibilities

• Provide IT students, faculty, and staff across the province with highly specialized IT support via phone, e-mail, and in-person.
• Record daily work activities using a departmental ticket management system, ensure accurate opening and closing of tickets, providing appropriate information that supports overall service analysis and long-term planning.
• Provide primary technical support for IT Faculty across the province who teach using the College’s Collaborative Network (CCN). You will support service requests, analyze potential solutions and risks, as well as troubleshoot user access to network accounts.
• Research sources/costs, order and maintain inventory of computer supplies for day-to-day usage.
• Assist with the installation and maintenance of hardware and software in the CCN computer labs and IT faculty computers. You will work to support the CCN network and equipment used for educational purposes.

What you’ll need

Qualifications

Qualifications and Occupational Experience

• The minimum educational qualification for this position is a diploma or degree in Information Technology, Systems/Networking, Computer Science, or a related field.
• Possessing one or more of the following certifications would be considered an asset: Information Technology Infrastructure Library (ITIL) Foundations Version /4/5, Microsoft Fundamentals in Azure/365 and/or Network+, or A+.
• This is an entry-level position. We welcome applications from recent graduates.
• Experience in customer service and satisfaction related field.
• Experience with mobile phones and computing devices.
• Experience in the administration and troubleshooting of virtual operating systems and infrastructure for desktop and server environments.
• One year of experience in planning, testing, troubleshooting stand-alone and networked (wired and wireless) computer systems or recognized equivalencies, would be considered an asset.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, e-mail, Office 365, Windows, Robopack, Azure, Mac and PC platforms, basic networking and troubleshooting (Active Directory, TCP/IP), hardware repair and troubleshooting.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.
• Experience in training/facilitation preparation, delivery, and evaluation would be considered an asset.
• Experience supporting/providing service to students and prospective students would be considered an asset.
• A valid driver’s license is required.

Relevant Skills And Knowledge

• You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.
• You possess excellent interpersonal skills and can interact at all levels of an organization.
• Your superb team working skills enable you to contribute positively to a team environment.
• You have specific technical occupational knowledge and skill in: the ability to plan, test, troubleshoot stand-alone and networked (wired and wireless) computer systems; IT and classroom technologies and AV systems such as data projectors, displays, web conferencing; PC, Mac and Server hardware, operating systems and applications; learning new technical and digital systems independently; spec and price hardware and software system requirements for multimedia systems; coordinating with hardware and software companies and internal procurement for purchase of labs/suites/systems for various multimedia systems.
• You possess strong problem solving, organization and multi-tasking skills.
• You have strong project management skills so that you can independently manage maintenance and updating of hardware and software while supporting end users technical support.
• You demonstrate a strong commitment to excellence in communications within a team, customer service and ensuring fully functional labs and systems.
• You are dedicated to life-long learning; technologies change constantly in our programs and the incumbent must be committed to keeping up-to-date with new versions of software and hardware, and emerging technologies and software.

A Little Bit About Us

Nova Scotia Community College

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Mi'kmaq, Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

NSCC is organized into six campus regions and one stand-alone campus. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCC's commitment to accessible, high-quality education across the province.

• Eastern Region: Includes Pictou Campus, Strait Area Campus, and Wagmatcook Learning Centre
• Northern Region: Includes Truro Campus, Cumberland Campus, and Amherst Learning Centre
• Metro Region: Includes Akerley Campus and IT Campus
• Southwest Region: Includes Lunenburg, Shelburne, Burridge Campuses, and Digby Learning Centre
• Valley Region: Includes Kingstec Campus, Annapolis Valley Campus, and the Centre of Geographic Sciences (COGS)
• Sydney Waterfront and eCampus Region: Includes Sydney Waterfront Campus and eCampus

Stand-Alone Campus

• Ivany Campus

Are you interested?

Work With Us

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Jaclynn Kelly, HR & Talent Consultant, at [e-mail]. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately, we cannot accept late or paper applications.