26-66 User Research Analyst (Regular, Fulltime)

Technical Safety BC; Vancouver; Hybrid; CAD 100,000 - 104,000; Full time

Benefits offered by this job

Hybrid work environment

Wellness Wednesday

Flexible paid holidays

Tuition assistance program up to $1500

EFAP and health benefits

Job summary

Technical Safety BC is seeking a User Research Analyst to lead client discovery and transform insights into actionable decisions that improve adoption, safety outcomes and program effectiveness in British Columbia.

You will design and conduct product, market and user research, manage recruitment, run surveys and interviews, and partner with stakeholders to apply findings across policy, programs and digital initiatives within a hybrid, office-based role.

Qualifications

• Post-secondary degree (Master’s preferred) in psychology, marketing, product/program development, management, evaluation, or analytical marketing roles.
• Minimum 5 years in an academic or applied research setting with focus on client discovery and evidence-based insights.
• Strong facilitation, survey design, data analysis and reporting capabilities.

Responsibilities

• Advise decision-makers on needs for insight generation and discovery strategy.
• Lead client discovery to identify trends and opportunities and share insights across the organization.
• Plan and execute research and discovery activities aligned with project objectives.
• Collaborate cross-functionally to link data sources and inform decisions.
• Interpret findings to prioritize opportunities and influence action.
• Support communication of qualitative and quantitative insights for organizational objectives.

Skills

Group facilitation

Focus groups

Interview analysis

Personas development

Surveys design

Literature reviews

Data extraction

Quantitative analysis

Qualitative analysis

Data visualization

English proficiency

Project management

CRM experience

Microsoft Office

Education

Post-secondary degree (Master’s preferred)

Tools

Microsoft Office

CRM software

Job description

Job Category: Marketing and Business Development

The User Research Analyst designs and conducts product, market and user research, using best practices, aimed at supporting the design, implementation and development of effective business transformation products, digital programs, and other initiatives. This role will have a specific focus on supporting business transformation projects by leading client recruitment, engagement and discovery initiatives to support system changes and rollouts. The incumbent works with internal and external stakeholders to translate, communicate and apply research findings into action to improve adoption/compliance and safety outcomes in British Columbia.

Status: Regular, Full-Time, Union
Number of Positions: 1
Pay Grade: 16 (Starting wage at $49.09 per hour)

Reports to: Leader, Market Insights and Engagement

As a User Research Analyst, you will:

Work as an expert advisor to organizational decision-makers and project leaders to help them understand and define their needs for insight generation (i.e., refinement of discovery questions, project scoping and strategy, resource and timeline requirements, etc.).

Facilitate continuous client discovery to identify emerging needs, trends, and opportunities, and ensures client insights are shared and accessible to inform decision-making across the organization.

Provide expertise, guidance, and best practices that enable teams to plan and execute research and discovery activities that align with project objectives and organizational standards.

Support product, program, policy, and service development by helping teams frame strategic questions, define problems, and incorporate client and market insights into decision-making processes.

Work collaboratively and cross-functionally to connect teams with relevant internal and external data sources, promote shared understanding of available insights, and support evidence-informed decision-making.

Apply deep knowledge of client segments and the broader safety system to help teams interpret findings, identify implications, and prioritize opportunities for action.

Support leaders and teams in effectively communicating and applying qualitative and quantitative insights to advance organizational objectives and improve decision-making outcomes.

Champion client-centered and evidence-based approaches by facilitating collaboration between decision-makers, project teams related to product, policy or program design or implementation.

Contribute as a subject matter expert in insight generation and discovery practices, maintaining organizational standards in the development of guidelines and tools related to research design, discovery recruitment, data analysis and reporting.

Contribute as a subject matter expert to the continuous learning and development of the building organizational capability in client discovery and insight generation through ongoing knowledge sharing and transfer.

Provide strategic input on reports, presentations and business cases in support of departmental needs and initiatives.

Support own professional development goals.

Knowledge, Skills & Experience you have:

• Post-secondary degree (Master’s preferred) in psychology, Marketing, product/program development, management, evaluation, or analytical marketing roles
• A minimum of 5 years’ experience working in an academic or applied research setting, including:
  • Strong knowledge of group facilitation and comfort in speaking with external clients or groups;
  • Designing, deploying and facilitating focus groups or other client discovery methods;
  • Conducting and analyzing interview or focus group data;
  • Developing user personas based on existing and new data;
  • Designing and conducting needs assessment, process and/or outcome evaluations;
  • Designing and deploying surveys, and analyzing survey data;
  • Conducting literature searches and environmental/ jurisdictional scans;
  • Extracting and analyzing data from administrative databases and records;
  • Conducting and analyzing data obtained using experimental or semi-experimental research designs (preferred);
  • Experience working on human-centric design projects (preferred)
• Strong qualitative and quantitative analytical skills and knowledge of facilitation, user research and data collection best practices
• Excellent data visualization, knowledge translation, and verbal and written communication skills
• Excellent command of the English language
• Good project management and organizational skills
• Excellent knowledge of the Microsoft Office suite; CRM and other software an asset
• Proven ability to develop and maintain effective working relationships in stakeholder-rich environments
• Adaptability, proactivity, and ability to work independently under pressure with quickly changing priorities and deadlines
• Superior interpersonal skills; ability to exercise a high degree of tact and confidentiality when dealing with sensitive data
• Sense of humor
• Catalyst for change – Acts to initiate change and improvement
• Decisive Insight – Sees patterns, relationships, connections when problem-solving
• Impact and Influence – Provides “the Facts” to persuade
• Drive for Results – Improves performance
• Teamwork – Solicits input
• Optimizing Resources – Understands organizational resources
• Developing Others – Expresses positive expectations
• Problem solving - Proactively resolves complex product development issues and challenges

Working Conditions:

The User Research Analyst position is an office based position and requires:

Physical Effort: Minimal – works primarily in an office environment.
Physical Environment: There are no adverse environmental factors to be considered.
Sensory Attention: This position requires some concentrated levels of sensory attention when reading reports and analyzing data.
Mental Stress: This position is occasionally required to work outside of the normal 40 hour work week.

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, and flexible work arrangements as we have a hybrid work environment focused on connections.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.
• Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.

Compensation & Benefits

In full transparency, you can find our industry-competitive compensation information on our postings. For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.

About Technical Safety BC

At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection.Our environment welcomes diverse perspectives and learning is celebrated.We make decisions based on data and use our expertise to make the safety system equitable for all.

• We make the complex simple
• We adapt

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.