26-112: Human Resources Generalist

Associated Ambulance; Alberta; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Associated Ambulance, a leading private EMS contractor in Alberta, is seeking an HR Generalist to manage the full HR portfolio for frontline paramedic staff. Reporting to the Manager, Employee Relations & Total Compensation, you will handle onboarding, employee relations, compliance, and HRIS duties in a complex healthcare environment.

Ideal candidates will hold a HR degree or diploma, have 2+ years of relevant experience, and demonstrate strong customer service, communication, and

Qualifications

• Bachelor’s Degree or diploma in Human Resources, Business Management, Healthcare Management or equivalent; enrolled in related program
• Minimum of two years of HR experience; healthcare preferred
• Proven track record of delivering top quality customer service
• Knowledge of employment legislation and HR trends/challenges
• Ability to communicate and problem solve
• Ability to analyze, synthesize and provide strategic advice
• Strong emotional intelligence and relationship-building skills
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)

Responsibilities

• Collaborate with management to improve work relationships, morale, retention
• Identify issues and recommend solutions; implement process improvements
• Handle daily HR duties: benefits, onboarding/offboarding, policy maintenance
• Support employee relations: requests, performance management, investigations
• Ensure regulatory compliance with policies, contracts and employment standards
• Manage HRIS platform maintenance and updates
• Provide performance and career guidance to supervisors
• Analyze trends to shape workplace programs and policies
• Assist recruitment: job descriptions, postings, interviews, references
• Develop HR policy guidance for leadership related to collective agreements

Skills

Customer service

Communication skills

Emotional intelligence

Organization skills

Problem solving

Education

Bachelor’s Degree or diploma in HR, Business Management, Healthcare Management or equivalent

Tools

Microsoft Office

Teams

Outlook

Excel

Job description

Position Title: Human Resources Generalist
Location: Acheson, Alberta
Position Type: Full-Time, Permanent (Salary)

Position Logistics: In office/Hybrid
Department: Human Resources
Reports Directly To: Manager, Employee Relations & Total Compensation

Salary: $
Start Date: December 1, 2026 (or sooner if available)

With over 40 years of experience in Emergency Medical Services, Associated Ambulance is proud to be the largest private EMS contractor in Alberta. We deliver Advanced Life Support (ALS), Basic Life Support (BLS) and Inter Facility Transfer Services to 22 rural and 2 metro locations across Alberta.

Associated Ambulance is currently searching for an HR Generalist to join our Team! Reporting to the Manager, Employee Relations and Total Compensation, the ideal candidate will have a passion for people management and lead the full cycle of a human resource portfolio. Working with a very complex healthcare organization managing two collective agreements and administrative staff, you must be a motivated self-starter with high energy and integrity to support the day-to-day operations of our valued frontline paramedic staff.

Responsibilities:

• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Assist in identifying, evaluating, and recommending solutions to issues and concerns; assist in implementing solutions and process improvements; act as a resource for both managers and employees.
• Perform daily HR related duties associated with employee benefits, classifications, onboarding/offboarding, and policy maintenance and development
• Assist with all day-to-day activities related to employee relations matters, including employee requests and documentation, performance management and development, progressive discipline, investigating and resolving employee concerns, and workplace investigations.
• Maintain a solid knowledge of legal requirements related to day-to-day employee relations issues by mitigating risks and ensuring regulatory compliance with company policies & procedures, collective bargaining agreements and employment standard requirements.
• Full oversight of the HRIS platform, including maintenance, onboarding, and system updates
  
• Maintain a high degree of ethics, discretion, and confidentiality in all HR related matters.
• Provide employee performance and career management advice to supervisors in managing employee issues, including training and development.
• Identifying trends and metrics appropriate in the development of solutions, programs, and policies for the workplace.
• Support in the recruitment process, including the creation of job descriptions, job postings, selection of candidates, designing of interview questions, conducting references check and verification of offer letters.
• Provide and develop HR policy and collective agreement guidance and interpretation to operational leadership
  

Qualifications:

• Bachelor’s Degree or diploma in Human Resources, Business Management, Healthcare Management or equivalent and/or currently enrolled in related program
  
• A minimum of two (2) years of related experience, preferably in a healthcare setting.
• A proven track record in delivering top quality customer service by going above and beyond for internal and external clients.
• Demonstrable knowledge of employment legislation, as well as trends and challenges related to HR.
• Ability to communicate and problem solve.
• Ability to analyze, synthesize and formulate strategic advice and/or recommendations.
• Ability to demonstrate a high level of emotional intelligence and relationship building skills with a variety of partners.
• Strong computer skills in Microsoft Office, including Word, Excel, Teams, and Outlook.
• Strong organization skills with the ability to plan and prioritize.
• Effective Interpersonal Skills, teamwork, and initiative.

Application deadline will be November 30th, 2026 and review of initial applications will occur as early as November 9th, 2026. This role will remain open until a suitable candidate is found. Only those selected for an interview will be contacted. Resumes may be retained for future opportunities. Associated Ambulance is committed to diversity and equal opportunity and considers all qualified applicants for employment.