2526-054 - Administrative Assistant 2 (OA11) - Sydney Waterfront Campus

Havens Alliance Group - Executive & Technology Talent Solutions; Sydney; On-site; CAD 42,000 - 48,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Assistant to join their Student Services team. This role involves providing comprehensive administrative support, ensuring superior customer service, and managing student records with utmost confidentiality. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional interpersonal skills and a commitment to excellence. You will play a pivotal role in planning signature events and maintaining efficient office operations, contributing to a positive experience for students and staff alike. If you are passionate about supporting educational services and possess strong organizational skills, this opportunity is perfect for you.

Qualifications

• Minimum two years of recent administrative experience in a fast-paced office.
• Experience in front-line customer service in a post-secondary institution is an asset.

Responsibilities

• Provide administrative support services for the Student Services team.
• Support planning of college and campus specific signature events.
• Maintain student files and record data into PeopleSoft.

Skills

Interpersonal Skills

Customer Service

Problem Solving

Communication Skills

Coordination Skills

Technical Knowledge in Databases and Excel

Education

Post-secondary Certificate or Diploma in Business

High School Diploma with 10+ years of experience

Tools

Microsoft Office Suite

PeopleSoft

Job description

Operational Support

Administrative Assistant 2 (OA11)

Education

Sydney Waterfront Campus

Sydney, Nova Scotia

Department of Student Services
Continuing Full-time Position: Commencing approximately June 16, 2025
Application deadline is 11:59pm, May 15, 2025
Competition No. 2526-054
Salary range: $42,176.04 to $47,189.29 annually

Qualifications

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary certificate or diploma in Business or Administrative Professional/Office Administration combined with a minimum of two years' (full-time equivalent) recent and related experience in a fast-paced office environment. Or you have the recognized equivalency of a high school diploma with significant (10+) years of administrative experience.

• Occupational experience that includes a front-line customer service role in a post-secondary institution would be considered an asset.

• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, specifically Outlook, Excel, Sharepoint and Teams. Prior experience with PeopleSoft (or other enterprise information systems) would be considered an asset.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.
• Experience supporting/providing service to students, faculty, staff and prospective students would be considered an asset.

Relevant Skills and Knowledge

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism.
• You possess excellent interpersonal skills and are able to interact at all levels of an organization.
• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment.
• You have specific technical occupational knowledge and skill in working with databases and Excel.
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator.

• You possess excellent coordination skills specifically related to working in a fast-paced, deadline-driven environment.

• You have proven records and information management skills and abilities.

• You demonstrate a strong commitment to excellence especially regarding official communication, correspondence and information management in terms of accuracy and timeliness.

• You are dedicated to life-long learning and demonstrate professional curiosity in self-driven learning activities.

Responsibilities

Working in a team environment and reporting to the Manager, Student Services and functionally reporting to the Manager, Signature Events and Service, you will:

• Provide a full range of administrative support services for the Student Services team.
• Support student services with the planning of both college and campus specific signature events, such as Orientation, Convocation, Get Started, and Open House.
• Provide superior customer service to students, staff and the public.
• Provide best-in-class front-line service delivery, including support for in-person, telephone, MS Teams and email inquiries.
• Maintain current and historical student files and record data into PeopleSoft (the College's Enterprise Resource Planning (ERP) system).
• Prepare a variety of letters efficiently and accurately.
• Print transcripts and treat all student and alumni information with the utmost discretion and confidentiality.
• Provide supportive coverage for all administrative tasks such as filing, booking appointments, attending meetings and general office support as needed. You may also be asked to cross-train with our Business Office to assist with tasks during busy times.

Additional Information

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Jaclynn Kelly, HR Generalist, at [e-mail]. Our Employee Workplace Accommodation Policy can be found here.