2518 - Permanent Full-Time Transition House Supervisor

Victoria Women's Transition House; Victoria; On-site; CAD 48,000 - 65,000; Full time

Job summary

Victoria Women's Transition House in Victoria, BC is seeking a Program Supervisor to provide oversight of assigned residential programs and lead a team of staff under the Manager's direction. You will ensure client-centered service delivery, participate in scheduling, training, and supervision, and collaborate with community partners to maintain high standards of safety and accountability.

This role requires a bachelor’s degree and knowledge of gender-based violence; the position includes a

Qualifications

• Bachelor’s degree in social work, psychology, counselling, or related field.
• Experience in supervision and program development helpful.
• Knowledge of gender-based violence beneficial.

Responsibilities

• Oversee day-to-day operations and residential programs.
• Schedule staff and participate in HR activities.
• Ensure service delivery aligns with policies, contracts, budgets and requirements.
• Provide supervision, training, and case consultation for staff.
• Engage with community groups and prepare reports.

Skills

Oral & written communication

Planning

Team leadership

Supervision

Client data systems

Education

Bachelor’s degree

Job description

Job Posting # 2518

Job Title: Program Supervisor

Details of the Position

Under the direction of the Manager, provides oversight of assigned programs and staff. May include other services mandated by contracts with provincial government ministries. Tasks include support and supervision of program staff to ensure a team-based, client-centered service delivery.

Bona fide occupational requirement for self-identified women and non-binary candidates.

Classification and Grid:Management Grid

Hours 35 hours/week.

Sunday: 9:00 – 5:00

Monday: 11:00 – 7:00

Tuesday: 9:00 – 5:00

Wednesday: 11:00 – 7:00

Thursday: 9:00 – 5:00

Starting Pay Rate:$41.27 per hour

Benefits: As specified in the Management Benefits Plan

Start Date TBD

Supervisor Transition House Manager

Additional Information

Satisfactory completion of a criminal records search, valid driver’s license, clear drivers abstract, and Standard First Aid Certificate are requirements of this position. A second language is an asset.

Date Posted: October 16, 2026

Deadline for Submitting Applications: October 31, 2026 at 5:00PM

Key Duties and Responsibilities:

• Adherence to the constitution, philosophy, mission and values of the Society.


• Supports the oversight of all day-to-day operations and provision of services for residential programs. Will be part of a rotating team that provides on-call support to program staff.


• Ensures effective program/service delivery consistent with the Society’s mandate, policies, legal, contractual, budgetary and other requirements. May develop and make recommendations for the development of new program areas.


• Oversees the scheduling of program staff. Will participate in human resource activities, including hiring, training, supervision, performance appraisal, discipline, grievance resolution, and discharge.


• Provides active supervision to assigned program staff, including support, information, training, and case consultation. Monitors the service delivery of staff and volunteers to ensure a high level of consistency and quality of service.


• Will adhere to Health and Safety requirements in compliance with Provincial and Agency policies and procedures. When required, will be the management representative on the JOHS committee.


• In consultation with Leadership Team and program staff, will develop and establish standards and accountability mechanisms for residential and assigned programs. Recommends long-range plans and objectives in programs delivery.


• Will provide feedback to the development of programs, resources, budgets, operational and organizational requirements for all new and existing programs.


• When requested, participants in various internal and external committees, working groups, and associations.


• Maintains effective relationships with community groups. Liaises with community organizations to coordinate provision of services and resolve program delivery issues.


• Prepares reports and will makes presentations as required. Engages in ongoing education regarding intimate partner violence.


• Participates in the rotating on-call manager duties.


• Performs other related duties as required.

Qualifications:

• Minimum of a Bachelor’s degree in an appropriate discipline (social work, psychology, counselling). A combination of experience, education, and training that is acceptable to the employer may be considered.

Education Training and Experience:

• The position requires a thorough knowledge of gender-based violence. Extensive program development and supervisory experience in management in a unionized environment is an asset.


• Dedication to ongoing education and development is essential.


• Completion of a university degree and related experience is desired.

Job Skills and Abilities:

• Excellent oral, written, facilitation and interpersonalcommunications skills.


• Excellent planning, organizing, and administrative skills including client data system.


• Demonstrated teamwork, leadership and supervisory skills.


• Ability to function independently and collaboratively while managing multiple projects and deadlines.


• Ability to work a flexible schedule.