24/7 Network Analyst Tier 1 - Client & Network Support

ROSS; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A recruitment process outsourcing leader is seeking a Tier 1 Network Analyst in York Region, Markham to support client networks. The ideal candidate will have a college diploma in computer science and 5 years of relevant experience, along with Cisco/Juniper certifications. Responsibilities include troubleshooting network issues, maintaining hardware, and monitoring performance. Strong communication skills and customer service orientation are essential for this role.

Qualifications

• 5 years of equivalent work experience in networking.
• Ability to operate network component analyzers and testers.
• Strong aptitude for prioritizing tasks under pressure.

Responsibilities

• Respond to client network issues via calls and emails.
• Install and troubleshoot network hardware and software.
• Monitor and report network performance statistics.

Skills

Network operating systems knowledge

Firewall and VPN maintenance

Strong customer service orientation

Strong written and oral communication

Education

College diploma or university degree in computer science

Cisco/Juniper certification (CCNA/JNCIA)

Job description

A recruitment process outsourcing leader is seeking a Tier 1 Network Analyst in York Region, Markham to support client networks. The ideal candidate will have a college diploma in computer science and 5 years of relevant experience, along with Cisco/Juniper certifications. Responsibilities include troubleshooting network issues, maintaining hardware, and monitoring performance. Strong communication skills and customer service orientation are essential for this role.