24/7 Campus Security Dispatch Specialist

The University of British Columbia; Vancouver; Hybrid; CAD 67,000 - 72,000; Full time

Job summary

The University of British Columbia is hiring a Communications Operator in Vancouver to support Campus Security and related departments. This role handles 24hr communications, prioritizes and dispatches security requests, monitors CCTV systems, and provides customer service to the campus community.

Minimum qualifications include a high school diploma and a recognized communications operator course, plus at least three years of related experience or equivalent.

Qualifications

• High school graduation plus completion of a recognized communications operator course.
• Minimum three years of related experience or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives and a commitment to equity, diversity, and inclusion.

Responsibilities

• Operate a 24hr communications network for emergency and campus services.
• Receive, prioritize, coordinate, allocates and dispatch security calls.
• Monitor CCTV and security systems; assist RCMP and emergency services.
• Provide in-person and phone-based customer service to the campus community.
• Maintain logs and incident reports per established policies.
• Back up the Service Centre after hours and triage trouble calls.

Skills

Teamwork

Communication

Decision making

Multitasking

Equity & inclusion

Education

High school graduation

Communications Operator Course

Job description

The University of British Columbia is hiring a Communications Operator in Vancouver to support Campus Security and related departments. This role handles 24hr communications, prioritizes and dispatches security requests, monitors CCTV systems, and provides customer service to the campus community.

Minimum qualifications include a high school diploma and a recognized communications operator course, plus at least three years of related experience or equivalent.