2027 Winter Change Management Intern (4 months)

RBC; Toronto; On-site; CAD 28,000 - 36,000; Full time

Job summary

RBC in Montréal is seeking a dynamic Student/Coop (Fixed Term) to join the Internal Audit team. You will support management with the introduction of new tools and technology, map processes, and assist with changes that align to our evolving operating model.

This role emphasizes bilingual English/French communication, attention to detail, initiative, and the ability to work with limited supervision while supporting data verification and regulatory initiatives.

Qualifications

• Student/Coop (Fixed Term) employment with RBC Internal Audit.
• Full-time hours (37.5 per week) with salaried pay.

Responsibilities

• Support management with introduction of new tools and technology, process mapping and improvement
• Support management with regulatory changes/initiatives
• Provide support with data/compliance verification
• Support and reinforce targeted behaviours that contribute to RBC goals
• Accept and successfully execute change (processes, tools) while keeping a focus on business priorities

Skills

Communication

Computer Literacy

Detail-Oriented

Interpersonal Relationships

Listening Effectively

Personal Development

Personal Initiative

Job description

Job Description

What is the opportunity?

The Client Complaints Appeal Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes being made to our operating model, we are seeking a candidate that can bring a problem-solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management.

What will you do?

• Support management with initiatives including support with introduction of new tools and technology, process mapping and improvement
• Support management with regulatory changes/initiatives
• Provide support with data/compliance verification
• Support and reinforce targeted behaviours that contribute to RBC goals
• Accept and successfully execute change (processes, tools) while keeping a focus on business priorities

What do you need to succeed?

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Preferably, experience in roles involving client contact and conflict resolution or change management, project management, compliance, audit or administration.
• Detail oriented and ability to work well without direct daily supervision
• Information seeking
• Comprehensive/Conceptual Thinking
• Initiative/Productivity/Action Orientation

Nice-to-have

• Organizational Awareness
• Interest in Organizational development
• Interest or experience in AI productivity tools
• Proficiency in process mapping

Please note

• Bereturning backto school after the work term end-date; or
• If you are not returning back to school (i.e.are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work and make a difference
• Opportunities to building close relationships

Job Skills

Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative

Additional Job Details

Address

1 PLACE VILLE MARIE:MONTRÉAL

City

Montréal

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

INTERNAL AUDIT

Job Type

Student/Coop (Fixed Term)

Pay Type

Salaried

Posted Date

2026-09-10

Application Deadline

2026-10-05

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.