2027 Winter Change Management Intern (4 months)

0000050007 Royal Bank of Canada; Montreal (administrative region); On-site; CAD 42,000 - 52,000; Full time

Job summary

Royal Bank of Canada is seeking a dynamic student/co-op to support an enterprise-wide transformational initiative within Internal Audit. The role emphasizes problem-solving, leadership without authority, and learning in change management.

You will engage in process mapping, data verification, and compliance tasks while collaborating with RBC partners nationwide. The position requires bilingual English/French communication and preference for experience in client-contact roles, change management,

Qualifications

• Bilingual English and French required to regularly interact with RBC partners and employees across Canada.
• Preferably experience in roles involving client contact and conflict resolution, change management, project management, compliance, audit or administration.
• Detail oriented with the ability to work well without daily supervision.
• Information seeking and comprehensive/conceptual thinking.
• Initiative and productivity with action orientation.
• Nice-to-have: organizational awareness and interest or experience in AI productivity tools.

Responsibilities

• Support management with initiatives including introduction of new tools and technology, process mapping and improvement.
• Support management with regulatory changes/initiatives.
• Provide support with data/compliance verification.
• Support and reinforce targeted behaviours that contribute to RBC goals.
• Accept and successfully execute change (processes, tools) while keeping a focus on business priorities.

Skills

Communication

Computer Literacy

Detail-Oriented

Interpersonal Relationships

Listening Effectively

Personal Development

Personal Initiative

Job description

What is the opportunity?

The Client Complaints Appeal Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes being made to our operating model, we are seeking a candidate that can bring a problem-solving mindset, can demonstrate leadership skills without having authority and that is interested in learning about change management.

What will you do?

• Support management with initiatives including support with introduction of new tools and technology, process mapping and improvement
• Support management with regulatory changes/initiatives
• Provide support with data/compliance verification
• Support and reinforce targeted behaviours that contribute to RBC goals
• Accept and successfully execute change (processes, tools) while keeping a focus on business priorities

What do you need to succeed?

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Preferably, experience in roles involving client contact and conflict resolution or change management, project management, compliance, audit or administration.
• Detail oriented and ability to work well without direct daily supervision.
• Information seeking.
• Comprehensive/Conceptual Thinking.
• Initiative/Productivity/Action Orientation.
• Nice-to-have Organizational Awareness Interest in Organizational development Interest or experience in AI productivity tools Proficiency in process mapping.

Please note: In order to be eligible for these student positions, you must either: Be returning back to school after the work term end-date; or If you are not returning back to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Opportunities to do challenging work and make a difference.

Opportunities to building close relationships.

Job Skills

• Communication
• Computer Literacy
• Detail-Oriented
• Interpersonal Relationships
• Listening Effectively
• Personal Development
• Personal Initiative

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INTERNAL AUDIT

Job Type: Student/Coop (Fixed Term)

Pay Type: Salaried

Posted Date: 2026-09-10

Application Deadline: 2026-10-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.

Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper.

As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries.

Learn more at rbc.com.

We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.