2025 Guest Services Admin and Call Centre Supervisor

The EX; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join the Canadian National Exhibition this summer in a supervisory role for the Guest Services department. Enjoy a fun, fast-paced environment while overseeing the Call Centre operations, training staff, and ensuring excellent customer service during one of Toronto's biggest events. This position requires strong leadership and communication skills, as well as the ability to handle customer inquiries and maintain a positive guest experience.

Qualifications

• Available from Mid June- Early September including all 18 days of the fair.
• Experience supervising staff preferred.
• Effective verbal and written communication skills required.

Responsibilities

• Oversee Call Centre staff and coordinate training and scheduling.
• Ensure compliance with CNE policies and maintain a safe work environment.
• Log guest complaints and conduct employee evaluations.

Skills

Leadership

Communication

Problem Solving

Customer Service

Organization

Job description

Canadian National Exhibition Association - Toronto, Ontario

Contract Seasonal Position: June 16th until Sept. 5th, 2025

About Us:

Looking for a summer job that is fun, by the waterfront and gives you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!

The CNE, often affectionately referred to as The EX, is one of the top ten agricultural fairs in North America. Learn what it takes to run Canada’s largest community event. Get hands on experience and a behind-the-scenes look at some of our event attractions and interactive entertainment experiences includingconcerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food, and wacky treats!

The CNE is a cherished tradition attracting approximately 1.6 million visitors annually over its 18-day run. Be a part of this summer tradition and help us inspire Canadians and create memories.

Overview

Reporting to the Manager, Guest Services, you will play a key supervisory and administrative role within the Guest Services department. You will oversee approximately eight Call Centre staff from the pre-event period through to Labour Day. Your responsibilities will include staff training, scheduling, and payroll administration.

Responsibilities

• Act as a customer service role model for staff
• Determine requirements and staffing for the Call Centre team
• Coordinate scheduling of, and conduct staff interviews
• Prepare, schedule, and deliver training materials for Call Centre staff
• Set up and equip Call Centre & Info Booth locations with all required equipment including IT/telephones
• Prepare and maintain staff schedules for Call Centre, Information Booths, Lost & Found and Trains.
• Prepare and submit weekly staff payroll for Call Centre, Information Booths, Lost & Found and Trains.
• Ensure CNE policies and procedures are followed, including those pertaining to a safe work environment
• Remain current on policies and procedures in order to provide accurate informationthe Information Services team in order for them to provide accurate information to our guests
• Ensure accurate logging of guest complaints in the complaints database
• Complete employee evaluations
• Other duties as assigned

Required Qualifications and Skills

• Available from Mid June- Early September
• Available to work all 18 days of the fair (August 15th – Sept. 1st)
• Available to work flexible hours, evenings and weekends during the period leading up to and including the CNE
• Demonstrated leadership skills
• Responsible, proactive, friendly, organized
• Effective communication skills (verbal and written)
• Experience supervising staff (preferred)
• Proven organization and time management skills with attention to detail
• Strong interpersonal skills
• Experience handling complaints (preferred)
• Flexibility
• Tolerance to ambiguity
• Demonstrated problem-solving and decision-making skills
• Demonstrated ability to deal effectively with conflict
• Demonstrated focus on continuous improvement
• Adaptable to change
• Ability to work in a fast-paced, sometimes stressful environment
• Outstanding command of the English language, both verbal and written

Learned Skills

• Customer Service Skills
• Transportation & Logistics Skills
• Problem Solving Skills
• Self-motivation Skills
• Accountability
• Concentration
• Patience

Invitation to Apply

Interested candidates should submit a resume outlining related experience and qualifications to the attention of the CNE Summer Staffing Department. Please note only candidates invited for an interview will be contacted.

At the CNE we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected, and supported.

The CNE offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.