11832

Maarut; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Maarut in Toronto, Ontario, seeks a Senior Business Analyst to partner with ministry stakeholders, assess training practices, and guide the transition to a new operating model. The role blends senior analysis, facilitation, training development, communications, and change management to translate input into concrete, adopted improvements and measurable outcomes.

You will document current-state processes, identify gaps, and develop transition plans and adoption measures with executive and

Qualifications

• Extensive experience engaging diverse ministry stakeholders across boundaries.
• Experience facilitating workshops, discovery sessions, interviews and consensus-based discussions.
• Ability to map processes, gather requirements, identify pain points and readiness for change.
• Experience developing transition plans, implementation roadmaps, change strategies and adoption measures.
• Excellent written and verbal communication with executives and frontline staff.

Responsibilities

• Plan and facilitate workshops, discovery sessions, interviews, meetings, and working groups.
• Document current-state training practices, processes, workflows, roles, tools, pain points and requirements.
• Analyze stakeholder input to identify gaps, risks, dependencies and readiness.
• Synthesize findings into actionable recommendations and decisions for leadership.
• Develop transition plans, roadmaps, adoption strategies and progress indicators.

Skills

Stakeholder engagement

Facilitation

Business analysis

Training development

Change management

Job description

Partners with multiple ministry stakeholders, program areas,subject-matter experts, operational teams, and project leads to assess currenttraining practices and support the transition to a new training and operatingmodel. The role combines senior business analysis, facilitation, trainingdevelopment, communications, and change-management expertise to turn diverseand sometimes ambiguous stakeholder input into a practical path forward. TheSenior Business Analyst documents current-state processes and pain points,assesses impacts and readiness, develops transition and adoption approaches,and prepares clear recommendations for leadership. The role creates anddelivers high-quality training and operational documentation, supportsknowledge transfer and post-implementation adoption, and monitors feedback andoutcomes to improve the model over time. Success is measured not only bycompletion of project deliverables, but by stakeholder understanding, sustainedadoption, and the ability of ministry teams to operate effectively under thenew model.

Experience:

• Experience leading business analysis, organizational change,training, or transformation activities across multiple ministries, programs, orcomplex stakeholder groups.
  
• Experience engaging executives, managers, subject-matterexperts, operational staff, and end users to understand current practices,challenges, business needs, and readiness for change.
  
• Experience facilitating workshops, discovery sessions,interviews, working groups, and decision-making discussions that buildconsensus and produce actionable outcomes.
  
• Experience documenting and analysing current-state trainingprocesses, workflows, roles, pain points, gaps, and dependencies.
  
• Experience assessing business impacts, stakeholder impacts,risks, dependencies, readiness, and barriers to adoption.
  
• Experience developing future-state processes, transitionplans, implementation roadmaps, change strategies, adoption measures, andmitigation approaches.
  
• Experience creating training curricula, presentationmaterials, facilitator guides, user guides, reference documents, process maps,job aids, frequently asked questions, and standard operating procedures.
  
• Experience translating complex processes, policies, andtechnical information into clear, concise, user-friendly content for differentaudiences.
  
• Experience delivering instructor-led or virtual training,demonstrations, knowledge-transfer sessions, coaching, and train-the-traineractivities.
  
• Experience providing post-implementation support, gatheringfeedback, troubleshooting adoption issues, and improving training content anddelivery methods.
  
• Experience preparing executive summaries, briefingmaterials, presentations, recommendations, status updates, and implementationreporting.
  
• Experience managing competing priorities, workingindependently with limited direction, and producing polished deliverableswithin established timelines.
  

General Skills / Duties:

• Build trusted working relationships with ministry partners,subject-matter experts, project teams, leaders, and end users.
  
• Plan and facilitate workshops, discovery sessions,interviews, meetings, and working groups to gather information and buildagreement.
  
• Document current-state training practices, processes,workflows, roles, tools, pain points, and business requirements.
  
• Analyse stakeholder input and supporting information toidentify gaps, improvement opportunities, risks, dependencies, and readinessconsiderations.
  
• Synthesize large volumes of information into clear findings,practical options, recommendations, and decisions for project and executiveleadership.
  
• Define future-state training processes and supportministries in moving from current practices to the new training and operatingmodel.
  
• Develop transition plans, implementation roadmaps,stakeholder-impact assessments, change-adoption strategies, mitigationmeasures, and progress indicators.
  
• Create and maintain training materials, user guides,facilitator guides, reference documents, process maps, job aids, frequentlyasked questions, and standard operating procedures.
  
• Ensure training and operational content aligns withorganizational standards, approved processes, business objectives,accessibility requirements, and audience needs.
  
• Deliver training, demonstrations, coaching,knowledge-transfer activities, and train-the-trainer sessions to ministrystakeholders and end users.
  
• Provide post-implementation support, respond to questions,troubleshoot adoption issues, and recommend adjustments based on feedback andobserved outcomes.
  
• Monitor adoption progress and maintain documentationthroughout implementation and post-launch support.
  
• Prepare executive summaries, briefing notes, presentations,status reports, risk updates, and recommendations.
  
• Communicate complex findings, implementation progress,risks, and required decisions in a concise and actionable manner.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experience engaging diverse ministry stakeholders andbuilding productive relationships across organizational boundaries.
  
• Experience facilitating workshops, discovery sessions,interviews, working groups, and consensus-based discussions.
  
• Experience gathering requirements, mapping processes,identifying pain points, and assessing impacts, risks, dependencies, andreadiness.
  
• Experience developing transition plans, implementationroadmaps, change strategies, stakeholder-impact assessments, and adoptionmeasures.
  

Skill Set Requirements:

Stakeholder Engagement and Facilitation:

• Experience engaging diverse ministry stakeholders andbuilding productive relationships across organizational boundaries.
  
• Experience facilitating workshops, discovery sessions,interviews, working groups, and consensus-based discussions.
  
• Ability to establish trust and communicate effectively withexecutives, managers, subject-matter experts, and front-line staff.
  

Business Analysis and Assessment:

• Experience gathering requirements, mapping processes,identifying pain points, and assessing impacts, risks, dependencies, andreadiness.
  
• Ability to synthesize ambiguous or high-volume informationinto clear findings, practical options, and implementable recommendations.
  
• Strong critical-thinking, problem-solving, and independentwork-management skills.
  

Training Development and Delivery:

• Experience developing polished training materials, userguides, process maps, job aids, frequently asked questions, and standardoperating procedures.
  
• Experience delivering training, coaching, knowledgetransfer, and train-the-trainer sessions.
  
• Ability to translate complex business processes into clear,accessible, and audience-appropriate content.
  

Change Management, Communications, and Adoption:

• Experience developing transition plans, implementationroadmaps, change strategies, stakeholder-impact assessments, and adoptionmeasures.
  
• Experience providing post-implementation support, monitoringadoption, gathering feedback, and refining training and transition approaches.
  
• Excellent written, verbal, presentation, andexecutive-communication skills, with a focus on sustained business outcomes.