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Senior Principal - Customer Success, Strategic Accounts
Job summary
A leading technology company in Brazil is looking for an experienced Customer Success Manager to build relationships with C-suite executives and manage complex strategic accounts. Candidates should have over 10 years in customer success and demonstrate excellent problem-solving skills. The role offers a flexible work environment and opportunities for career growth and advancement, with a competitive salary up to $263,200 based on geographic pay zones.
Benefits
Qualifications
- 10+ years in Customer Success, account management, consulting, or enterprise transformation.
- Proven track record managing large, complex strategic customers.
- Executive presence and experience delivering solutions at the SVP/C-level.
Responsibilities
- Build and maintain trusted relationships with C-suite and senior executives.
- Accelerate product adoption and deliver measurable business outcomes.
- Lead the development and execution of Customer Success Plans.
Skills
Tools
Employer Industry: Software Development and Technology Solutions
Why consider this job opportunity:
- Salary up to $263,200 based on geographic pay zones
- Opportunity for career advancement and growth within a leading technology company
- Flexible work environment with options for remote work
- Comprehensive benefits and wellness resources, including paid volunteer days
- Engage in impactful work driving digital and AI transformations for major clients
- Collaborate with cross-functional teams to enhance customer experiences
- Build and maintain trusted relationships with C-suite and senior executives, positioning the employer as a strategic partner
- Accelerate product adoption and deliver measurable business outcomes across global teams
- Lead the development and execution of Customer Success Plans (CSPs) aligned with customer business goals
- Guide customers and internal teams through complex implementation and transformation initiatives
- Advise customers on leveraging AI and emerging technologies to enhance their strategies and operations
- 10+ years in Customer Success, account management, consulting, or enterprise transformation
- Proven track record managing large, complex strategic customers
- Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
- Strong understanding of Jira, Confluence, and Atlassian solution use cases
- Excellent problem-solving, communication, and stakeholder management skills
- 5+ years with Atlassian-powered solutions
- ITSM certification
- Experience with MEDDPICC or similar deal qualification frameworks
- Proficiency with Customer Success Planning frameworks
- Experience using Gainsight, Salesforce, Tableau, or similar tools
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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