Workforce Planning & Operations Manager

FIFA Women's World Cup™; Rio de Janeiro; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

FIFA is seeking a Manager, Workforce Planning & Operations to lead workforce planning and operations for the FIFA Women's World Cup 2027 in Brazil. You will coordinate with Zurich and local teams to ensure the right talent, roles, and timelines across paid staff, freelancers, and volunteers.

The role emphasizes data-driven decision-making, stakeholder coordination, and delivering training and support for site operations and venue teams, with English and Portuguese language requirements.

Qualificações

• Experience in workforce planning or operations, ideally within international events and/or the sports industry.
• Good working knowledge of workforce planning systems, tools, and practices.
• Experience supporting or coordinating operational venue teams at large-scale events.
• Understanding of data-driven decision-making and workforce planning processes in complex environments.
• Demonstrated ability to manage projects, prioritise tasks effectively, and work with a level of independence.
• Experience supervising team members and contributing to team performance through positive leadership and collaboration.
• Strong communication skills, both written and verbal.
• Demonstrated adaptability, with experience supporting discussions, problem-solving, and stakeholder coordination.
• Experience working in a multicultural and/or multinational environment.
• Fluent in English, both written and spoken.
• Fluent or advanced Portuguese.

Responsabilidades

• Lead the workforce planning phases and processes across paid staff, freelancers, and volunteers.
• Coordinate workforce activities to ensure resources meet operational needs and service levels.
• Support development of workforce categories and entitlements for each group.
• Maintain the centralised headcount plan with accurate data access.
• Contribute to budgets, timelines, and planning cycles.
• Develop and execute operational plans for on-site workforce delivery during event time.
• Define requirements for spaces, overlay, technology, and other workforce needs on site.
• Create policies and procedures with key stakeholders in HR, transport, accommodation, and facilities.
• Map out core workforce planning and operational processes for cross-functional collaboration.
• Support tools requirements and training for workforce operations teams.
• Supervise scheduling and day-to-day coordination of workforce operations and volunteers.

Conhecimentos

Workforce planning

Operations management

Stakeholder coordination

Multicultural environment

Fluent English

Portuguese proficiency

Ferramentas

WeTrack

Monday.com

Microsoft Office

Descrição da oferta de emprego

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women's sporting event in the world, the FIFA Women's World Cup 2027 (FWWC2027). For the first time ever, the tournament is hosted in South America in Brazil. This is your opportunity to be part of the workforce that creates this unique and unforgettable experience.

Department: Administration

Location: Brazil

Responsibilities

Working alongside the FIFA Workforce Management team in Zurich and reporting to the FIFA27 Head of Workforce, the Manager, Workforce Planning & Operations will execute all workforce planning phases and processes, ensuring the organization has the right talent in the right roles at the right time.

Workforce Strategy & Planning

• Support the implementation of workforce planning and operations for the FIFA Women's World Cup 2027 (FWWC2027).
• Coordinate and execute workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.).
• Work closely with the FIFA Workforce Management team to support an integrated planning process, ensuring resources align with operational needs and service levels.
• Assist in defining workforce categories and supporting the development of entitlements for each group.
• Maintain and update the centralised headcount plan, ensuring data accuracy and accessibility.
• Support change management activities to enable continuity in workforce planning and execution.
• Contribute inputs to workforce budgets, timelines, and planning cycles.

Workforce Operations & Management

• Help develop and execute operational plans for workforce delivery during tournament time, including supporting site operations.
• Assist in defining requirements for physical spaces, overlay, technology, and other workforce-related needs on site.
• Develop workforce policies & procedures with key operational stakeholders (transport, accommodation, catering, etc.) and core central business areas such as HR, technology, finance.
• Define and map out key workforce planning & operational processes, understanding the cross-functional collaboration required.
• Support the coordination of business processes and system requirements for workforce operations tools.
• Deliver role-specific and venue-specific training for workforce operations teams.
• Support the day-to-day supervision, scheduling and coordination of workforce operations teams, including workforce and volunteers.
• Provide operational support to venue managers during event delivery.

Qualifications

Work Experience

• Experience in workforce planning or operations, ideally within international events and/or the sports industry.
• Good working knowledge of workforce planning systems, tools, and practices.
• Experience supporting or coordinating operational venue teams at large-scale events.
• Understanding of data-driven decision-making and workforce planning processes in complex environments.
• Demonstrated ability to manage projects, prioritise tasks effectively, and work with a level of independence.
• Experience supervising team members and contributing to team performance through positive leadership and collaboration.
• Strong communication skills, both written and verbal.
• Demonstrated adaptability, with experience supporting discussions, problem-solving, and stakeholder coordination.
• Experience working in a multicultural and/or multinational environment.
• Fluent in English, both written and spoken.
• Fluent or advanced Portuguese.

Technology Skills

• Proficient in Microsoft Office tools (Word, PowerPoint, Visio & advanced Excel).
• Proficiency in using project planning tools such as WeTrack and Monday.com.
• Experience with workforce system implementations is advantageous.

Application instructions: apply with a CV in English. The CV will be reviewed by an international team.