Virtual Legal Receptionist

Jobgether; Brasilien; Remote; BRL 64.000 - 69.000; Vollzeit

Benefits dieser Stelle

Monthly salary

Remote Brazil

Full-time

Paid time off

Bonuses

Parental leave

Development

Team support

International team

Zusammenfassung

Jobgether is sourcing a Virtual Legal Receptionist for a US-based law firm, fully remote from Brazil. The role requires strong English, phone etiquette and client intake skills to manage calls, collect information and route inquiries using Clio Grow/Manage. You will also help with calendars, emails and internal communications in a fast-paced environment.

The position is full-time with opportunities for professional development, PTO and performance bonuses within an international team setting.

Qualifikationen

• 1+ year in reception or customer service.
• Strong spoken and written English.
• Professional telephone etiquette.
• Excellent listening and information gathering.
• Interpersonal and client-focused approach.
• Good judgment and decision-making.
• Calm, organized in fast-paced environments.
• Discretion with confidential information.
• Ability to work independently in remote team.
• Familiarity with Clio or legal practice software is a plus.

Aufgaben

• Answer incoming calls during business hours with a welcoming presence.
• Follow firm procedures and call-handling protocols.
• Identify caller purpose and gather preliminary information.
• Route qualified prospects to Sales or Intake.
• Transfer calls to attorneys or departments.
• Respond to general client inquiries.
• Take messages and relay promptly.
• Maintain client information in Clio Grow and Clio Manage.
• Schedule calls and appointments; keep calendars up to date.
• Manage emails and internal communications via Outlook and Teams.
• Handle general email inquiries and follow-ups.
• Support overflow coverage during after-hours/weekends.
• Maintain confidentiality of sensitive information.

Kenntnisse

English

Phone etiquette

Active listening

Customer service

CRM experience

Outlook

Teams

Tools

Clio Grow

Clio Manage

Jobbeschreibung

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Virtual Legal Receptionist based in Brazil.

As a Virtual Legal Receptionist, you will serve as the first point of contact for a busy US-based law firm, ensuring a professional, welcoming and efficient experience for clients, prospective clients and external contacts. You will manage incoming calls, respond to general inquiries, collect essential information and direct callers to the appropriate departments or legal professionals. You will also support client intake activities by identifying potential prospects and coordinating their transfer to the Sales or Intake team. Beyond telephone support, you will help manage communications, appointments, emails and administrative records using dedicated legal and collaboration platforms. This fully remote opportunity is ideal for a customer-focused professional with excellent English communication skills and the ability to thrive in a fast-paced environment. Your contribution will be essential in maintaining smooth daily operations and delivering a positive client experience.

Accountabilities:

• Serve as the primary daytime receptionist, answering incoming calls during regular business hours and maintaining a professional and welcoming telephone presence.
• Follow established firm procedures, communication standards, policies and call-handling protocols to ensure consistent service quality.
• Identify the purpose of incoming calls, gather relevant preliminary information and determine the appropriate next steps.
• Collect accurate information from prospective clients and apply established guidelines to identify whether their inquiries may be relevant to the firm's services.
• Route qualified prospective clients to the Sales or Intake team for further assessment and follow-up.
• Transfer calls to the appropriate attorneys, departments or team members, ensuring efficient communication.
• Respond to general questions from clients, prospective clients, vendors and other contacts whenever the required information is available.
• Take complete and accurate messages when the relevant team member is unavailable and communicate them promptly to the appropriate person.
• Maintain and update client information and communication records using Clio Grow and Clio Manage.
• Schedule calls, meetings and appointments when required, ensuring calendars remain organised and up to date.
• Manage internal communications, emails and calendar activities using Microsoft Outlook and Microsoft Teams.
• Handle general email inquiries, send reminders and coordinate follow-up communications when necessary.
• Work closely with backup reception coverage to manage overflow, after-hours and weekend calls when required.
• Maintain confidentiality when handling sensitive client information and ensure all communications are managed professionally.

Requirements:

• At least 1 year of previous experience in reception, customer service, client intake, sales or a similar administrative or client-facing position is preferred.
• Strong spoken and written English skills, with the ability to communicate clearly, confidently and professionally.
• Excellent telephone etiquette and the ability to create a positive first impression when interacting with clients and prospective clients.
• Strong active listening and information-gathering skills, with the ability to understand callers' needs and identify relevant details.
• Excellent interpersonal and customer service abilities, with a client-focused and welcoming approach.
• Good judgement and decision-making skills when handling inquiries, transferring calls and identifying potential client opportunities.
• Ability to remain calm, professional and organised in a fast-paced environment with moderate to high call volumes.
• Strong attention to detail, particularly when recording messages, updating client information and managing communications.
• Excellent organisational and time management skills, with reliable follow-through on assigned tasks.
• Ability to learn new software, procedures and communication protocols quickly.
• Discretion and professionalism when managing confidential information and sensitive client communications.
• A resourceful, proactive and solution-oriented mindset, with the ability to adapt to changing priorities.
• Ability to work independently while contributing effectively to a collaborative remote team.
• Familiarity with CRM and legal practice management systems, particularly Clio, is an advantage.
• Experience with Microsoft Outlook and Microsoft Teams for email, calendar management and internal communication is beneficial.

Benefits:

• Monthly compensation ranging from USD 1,015 to USD 1,100.
• 100% remote working arrangement, allowing you to work from home in Brazil.
• Full-time, long-term career opportunity.
• Paid time off (PTO).
• Performance-related bonuses.
• Parental leave.
• Professional development opportunities and training programmes.
• Dedicated team support throughout your employment.
• Opportunity to work with an international team and gain experience supporting a US-based legal practice.
• Supportive working environment focused on collaboration, professional growth and shared values.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!