Virtual Assistant (Fluent English)

VAGA PARA TRABALHAR COMO VIRTUAL ASSISTANT PARA EMPRESA AMERICANA.

ABOUT US :

Blue Dot, located in São Paulo, Brazil, is a Contact Center and Business Process Outsourcing (BPO) company specializing in staffing solutions for U.S. businesses across Brazil. With over a decade of experience, we deliver high-quality Inbound and Outbound Contact Center Solutions. Our diverse workforce in a city of over 22 million people enables us to offer numerous opportunities for career growth. We are committed to integrating deeply with our clients' operations, becoming a true extension of their teams across borders. We offer roles requiring varying technical skills, expertise, and engineering capabilities, fostering a dynamic environment for career development.

WHAT WE OFFER :

We provide a collaborative, customer-centric, and technically proficient work environment with opportunities to work on international projects and accelerate your career.

WHAT YOU SHOULD KNOW BEFORE YOU APPLY :

Working hours are Monday to Friday, 12 pm to 9 pm (BRT);

Employment Type : Full-time;

Key Responsibilities include but are not limited to :

1. Administrative Support : Manage calendars, schedule appointments, coordinate meetings, handle emails, and create reports for clients using Microsoft tools.
2. Recruiting Assistance : Source, screen resumes, conduct cold calls, interview candidates, schedule interviews, maintain candidate records, and assist in onboarding.
3. Sales Support : Conduct market research, reach out to prospects via CRM and LinkedIn, make cold calls, verify phone numbers, maintain CRM data, generate sales reports, and support sales forecasting.
4. Customer Experience (CX) : Handle inquiries via phone, email, or chat; resolve issues promptly; gather feedback; and assist in developing customer service strategies.
5. Project Management (PM) : Assist in planning, scheduling, tracking projects; coordinate meetings; update documentation; support task delegation; manage social media or content; and perform data entry and analysis.
6. Accounts Receivable (AR) : Generate invoices, follow up on payments, maintain financial records, and assist with financial reports.
7. Phone and Communication Tasks : Make and receive calls, handle scheduling, conduct follow-ups, and maintain professional communication.

REQUIREMENTS :

• Excellent English communication skills (native or expert proficiency in oral and written English);
• Strong organizational and multitasking skills;
• Excellent interpersonal skills;
• Proficiency in office software (Microsoft Office, Google Workspace);
• Familiarity with CRM and project management tools is a plus;
• Ability to adapt across industries and tasks;
• Previous experience in virtual assistance or administrative roles preferred.