VIE _ Technical Support Manager - Digital Payments / Brazil (H/F) - LATAM

Dejamobile; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa europeia de fintech, especializada em soluções de pagamento digitais, procura um profissional ambicioso para suporte técnico e gerenciamento de projetos em seu escritório de São Paulo. O candidato ideal deve ter formação em TI, fluência em português, espanhol e inglês, e experiência em metodologias ágeis. O trabalho envolve a gestão de projetos, integração técnica, e a melhoria contínua das práticas da empresa.

Serviços

Programa de integração e treinamento

Oportunidade de envolver-se em projetos internacionais

Alta autonomia em todos os fases do projeto

Possibilidade de contrato permanente após o VIE

Qualificações

• Experiência em engenharia de software como desenvolvedor ou engenheiro de QA.
• Experiência no ecossistema de pagamentos é esperada.
• Habilidades de gerenciamento de projetos e controle de custos.

Responsabilidades

• Gerir a integração técnica das soluções com as equipes dos clientes.
• Conduzir projetos de pequeno e médio porte, garantindo prazos e qualidade.
• Monitorar indicadores de produção para antecipar incidentes.

Conhecimentos

Engenharia de Software

Método Ágil

Fluência em Português

Fluência em Espanhol

Fluência em Inglês

Formação académica

Engenheiro de TI / Ciência da Computação

Descrição da oferta de emprego

The company

Market Pay is a European fintech that provides merchants and financial institutions with an omnichannel payment platform with the ambition of making payment simple, accessible and reliable. With proven expertise in the field of digital payments, Market Pay masters all the technologies enabling it to offer a complete range of services, including mobile payment and acceptance solutions for in-store, mobile and online payments. Market Pay's solutions are distinguished by their integration of the latest payment industry standards, their perfect compatibility with user expectations, and their ability to deliver smooth and secure experiences.

Market Pay 's head office and R&D team are based in France.

Like all positions in the company, this position is open to people with disabilities.

Missions

We are looking for an ambitious and enthusiast co-worker to join our team and help us strengthen our leading position in digital payment solutions.

Based in our Sao Paolo office, you will work from home, you will report to our Project Management Lead located in France.

Your missions will be as follows:

Technical Support

• Operate as the main point of contact for support requests and ensure rigorous follow-up throughout the process (independently and efficiently manage technical assistance for customers).

• Diagnose and resolve complex problems, always striving for continuous improvement.

• Lead the technical integration of our solutions with customer teams, ensuring excellence and full alignment of expectations.

• Monitor production indicators to anticipate potential incidents and improve operational quality.

• Supervise our solutions in real time, reacting quickly to any problems detected.

• Improve technical documentation to support scalability, solution implementation and customer support.

Project Management

• Manage small and medium-sized projects, from design to delivery, ensuring deadlines and quality are met.

• Control costs, deadlines and resources, focusing on optimization and long-term results.

• Collaborate with development squads and other departments to ensure project success.

• Oversee the after-sales experience for customers, ensuring the highest quality and efficient delivery.

• Contribute to the continuous improvement of the company's project management practices by bringing in new ideas and agile methodologies.

What we offer:

• An onboarding and training program (the initial training period will take place at our headquarters based in France)
• Discovering the payment ecosystem
• You will have the opportunity to get involved in a variety of projects, internationally, and within a very rich digital ecosystem
• You will be involved in all phases of the project, with a high level of autonomy
• Possibility to be hired on permanent contract at the end of VIE

Profile & Skills

• IT / Computer Science engineer
• Mastering the Agile method (e.g. SCRUM)
• Experience in Software engineering (as a Developer or QA Engineer, for example)
• Experience in the payment ecosystem
• We are expecting you to be fluent in Portuguese, Spanish and English

Main activities

Interested? Good! You will therefore have the following responsibilities:

- Contribute to the continuous improvement of the company's project management practices

- Carry out feasibility studies

- Manage projects from commissioning to production follow-up in Agile mode

- Controlling costs and deadlines

- Contribute to the improvement of software development practices

- Accompany the client and ensure the after-sales service of projects

Really interested? Please contact us!