Ux Designer (Physical Product | Latam)

Carepod; Santo André; Presencial; BRL 90 000 - 140 000; Tempo integral

Resumo da oferta

A Carepod procura um UX Designer para ajudar a criar experiências intuitivas nos seus produtos físicos e na jornada digital do cliente. Você trabalhará com Desenvolvimento de Produto, Marketing, Suporte ao Cliente e HQ para transformar insights em melhorias de produto e de experiência.

São esperados 3+ anos de experiência, experiência com marcas DTC, forte pesquisa de UX e testes de usabilidade, criação de wireframes, protótipos e mapas de jornada.

Qualificações

• 3+ anos de experiência em UX Design, Product Design ou Interação
• Experiência com marcas direct-to-consumer (DTC)
• Forte pesquisa de UX e testes de usabilidade
• Experiência em criar wireframes, protótipos e mapas de jornada
• Excelentes habilidades de comunicação e gestão de stakeholders
• Capacidade de gerenciar múltiplos projetos de forma independente
• Foco no cliente e atenção aos detalhes

Responsabilidades

• Teste de usabilidade de produto e pesquisa com clientes
• Analisar avaliações de clientes, conversas de suporte, pesquisas e insights comportamentais
• Identificar pontos de atrito e propor melhorias centradas no cliente
• Construir personas, mapas de jornada e documentação de usabilidade
• Melhorar UX de website e e-commerce
• Criar wireframes, fluxos, protótipos e recomendações de UX
• Colaborar com Marketing para educar clientes e melhorar conversão
• Melhorar apresentação do produto e navegação online
• Melhorar embalagem, onboarding e materiais instrucionais
• Colaborar com Desenvolvimento de Produto em melhorias centradas no cliente
• Apoiar testes de usuário para novos produtos e acessórios
• Assegurar consistência entre touchpoints físicos e digitais
• Trabalhar com Desenvolvimento de Produto, Marketing, Suporte, Operações e HQ
• Apresentar pesquisas e recomendações de UX
• Ajudar a coordenar iniciativas que melhorem a experiência do cliente

Conhecimentos

UX design

Product design

Research

Stakeholder management

Independent project management

Ferramentas

Figma

Adobe Creative Suite

Descrição da oferta de emprego

UX Designer (Physical Product | LATAM) Carepod santo andré, estado de são paulo, br

Descrição da vaga

UX Designer (Physical Products & DTC Experience)

Carepod is a premium home wellness brand focused on creating thoughtfully designed consumer products that improve everyday life.

We’re looking for a UX Designer to help us create intuitive, customer-centered experiences across our physical products and digital customer journey. This role combines product usability, customer research, website UX, and customer experience, helping shape everything from product interactions to online purchasing and onboarding.

You’ll work closely with Product Development, Marketing, Customer Support, and HQ to transform customer insights into better products and better experiences.

This is an ideal opportunity for someone who enjoys owning projects, collaborating across teams, and making a measurable impact on how customers experience our brand.

What You’ll Do

Product UX & Customer Research

• Conduct product usability testing and customer research
• Analyze customer reviews, support conversations, surveys, and behavioral insights
• Identify friction points and recommend customer-focused improvements
• Build personas, journey maps, and usability documentation

Website UX

• Improve website and e-commerce user experience
• Create wireframes, user flows, prototypes, and UX recommendations
• Partner with Marketing to optimize customer education and conversion
• Improve online product presentation and navigation

Product Experience

• Improve packaging, onboarding, and instructional materials
• Collaborate with Product Development on customer-centered product improvements
• Support user testing for new products and accessories
• Ensure consistency across physical and digital customer touch points

Collaboration

• Work closely with Product Development, Marketing, Customer Support, Operations, and HQ
• Present research findings and UX recommendations
• Help coordinate initiatives that improve the overall customer experience

What Success Looks Like

In this role, you will help us:

• Deliver more intuitive customer experiences
• Improve website usability and customer conversion
• Reduce customer confusion and support contacts
• Improve packaging and onboarding experiences
• Turn customer feedback into actionable product improvements

What We’re Looking For

• 3+ years of experience in UX Design, Product Design, Interaction Design, or a related field
• Experience with direct-to-consumer (DTC) brands
• Strong UX research and usability testing experience
• Experience creating wireframes, prototypes, and journey maps
• Excellent communication and stakeholder management skills
• Ability to independently manage multiple projects
• Strong attention to detail and customer-first mindset

Nice to Have

• Customer Experience (CX) background
• Packaging or unboxing design experience
• Experience with consumer products or home appliances
• Shopify or Amazon experience
• Experience improving product onboarding or customer education

Tools

• Figma
• Adobe Creative Suite

Who Will Thrive Here

• Someone who enjoys solving customer problems through thoughtful design
• Someone who likes balancing research and execution
• Someone who works well independently while collaborating across teams
• Someone who enjoys fast-moving environments and high ownership

Who May Not Be a Fit

• Someone interested only in UI for software products
• Someone uncomfortable working across multiple business functions
• Someone who requires highly structured processes and close supervision