Ux Designer (Physical Product | Latam)

Carepod; Cambé; Presencial; BRL 72 000 - 110 000; Tempo integral

Resumo da oferta

A Carepod procura um UX Designer para atuar nas experiências de produtos físicos e na jornada digital de clientes na LATAM. Você conduzirá testes de usabilidade, pesquisas com clientes e criará personas, fluxos e protótipos, colaborando com Desenvolvimento de Produto, Marketing e Suporte ao Cliente para melhorar produtos, embalagem, onboarding e navegação online.

Esta posição exige perfil proativo, capacidade de gerenciar múltiplos projetos e foco no cliente, com impacto mensurável na

Qualificações

• 3+ anos de experiência em UX Design, Product Design, Interaction Design ou área relacionada.
• Experiência com marcas diretas ao consumidor (DTC).
• Fortes habilidades em pesquisa UX e testes de usabilidade.
• Experiência em criar wireframes, protótipos e journey maps.
• Excelente comunicação e gestão de stakeholders.
• Capacidade de gerenciar múltiplos projetos de forma independente.
• Foco em detalhes e mindset centrado no cliente.

Responsabilidades

• Conduzir testes de usabilidade e pesquisas com clientes.
• Analisar avaliações de clientes, conversas de suporte, pesquisas e insights comportamentais.
• Identificar pontos de atrito e recomendar melhorias centradas no cliente.
• Construir personas, mapas de jornadas e documentação de usabilidade.
• Melhorar a experiência de usuário em sites e comércio eletrônico.
• Criar wireframes, fluxos, protótipos e recomendações de UX.
• Colaborar com Marketing para educar o cliente e otimizar conversão.
• Melhorar apresentação de produtos online e navegação.
• Aprimorar embalagem, onboarding e materiais instrucionais.
• Colaborar com Desenvolvimento de Produto em melhorias centradas no cliente.
• Apoiar testes com usuários de novos produtos e acessórios.
• Garantir consistência entre pontos de contato físicos e digitais.
• Apresentar resultados de pesquisas e recomendações de UX.
• Apoiar iniciativas para melhorar a experiência geral do cliente.

Conhecimentos

UX design

UX research

Usability testing

Prototype design

Stakeholder management

Ferramentas

Figma

Adobe Creative Suite

Descrição da oferta de emprego

UX Designer (Physical Product | LATAM) Carepod cambé, estado do paraná, br

Descrição da vaga

UX Designer (Physical Products & DTC Experience)

Carepod is a premium home wellness brand focused on creating thoughtfully designed consumer products that improve everyday life.

We’re looking for a UX Designer to help us create intuitive, customer-centered experiences across our physical products and digital customer journey. This role combines product usability, customer research, website UX, and customer experience, helping shape everything from product interactions to online purchasing and onboarding.

You’ll work closely with Product Development, Marketing, Customer Support, and HQ to transform customer insights into better products and better experiences.

This is an ideal opportunity for someone who enjoys owning projects, collaborating across teams, and making a measurable impact on how customers experience our brand.

What You’ll Do

Product UX & Customer Research

• Conduct product usability testing and customer research
• Analyze customer reviews, support conversations, surveys, and behavioral insights
• Identify friction points and recommend customer-focused improvements
• Build personas, journey maps, and usability documentation

Website UX

• Improve website and e-commerce user experience
• Create wireframes, user flows, prototypes, and UX recommendations
• Partner with Marketing to optimize customer education and conversion
• Improve online product presentation and navigation

Product Experience

• Improve packaging, onboarding, and instructional materials
• Collaborate with Product Development on customer-centered product improvements
• Support user testing for new products and accessories
• Ensure consistency across physical and digital customer touch points

Collaboration

• Work closely with Product Development, Marketing, Customer Support, Operations, and HQ
• Present research findings and UX recommendations
• Help coordinate initiatives that improve the overall customer experience

What Success Looks Like

In this role, you will help us:

• Deliver more intuitive customer experiences
• Improve website usability and customer conversion
• Reduce customer confusion and support contacts
• Improve packaging and onboarding experiences
• Turn customer feedback into actionable product improvements

What We’re Looking For

• 3+ years of experience in UX Design, Product Design, Interaction Design, or a related field
• Experience with direct-to-consumer (DTC) brands
• Strong UX research and usability testing experience
• Experience creating wireframes, prototypes, and journey maps
• Excellent communication and stakeholder management skills
• Ability to independently manage multiple projects
• Strong attention to detail and customer-first mindset

Nice to Have

• Customer Experience (CX) background
• Packaging or unboxing design experience
• Experience with consumer products or home appliances
• Shopify or Amazon experience
• Experience improving product onboarding or customer education

Tools

• Figma
• Adobe Creative Suite

Who Will Thrive Here

• Someone who enjoys solving customer problems through thoughtful design
• Someone who likes balancing research and execution
• Someone who works well independently while collaborating across teams
• Someone who enjoys fast-moving environments and high ownership

Who May Not Be a Fit

• Someone interested only in UI for software products
• Someone uncomfortable working across multiple business functions
• Someone who requires highly structured processes and close supervision

UX Designer (Physical Product | LATAM) cambé, estado do paraná, br