Travel Security Coordinator

Control Risks; São Paulo; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A global risk management firm is seeking a Coordinator in São Paulo to support travel security for its prominent technology client. The role involves responding to support tickets, monitoring transportation requests, and analyzing data. The ideal candidate will have 3-4 years of relevant experience, a Bachelor's degree, and excellent communication skills in English and Portuguese. The position is critical in ensuring efficient operations in a fast-paced environment.

Qualificações

• 3-4 years of experience in customer support, logistics coordination, or data analysis.
• Excellent communication skills in English and Portuguese required.

Responsabilidades

• Respond to support tickets from employees travelling to higher risk countries.
• Monitor transportation requests to ensure smooth operations.
• Maintain records of transportation-related issues and resolutions.

Conhecimentos

Excellent written and verbal communication skills in English and Portuguese

Strong organizational and time management skills

Data analysis tools (e.g., Excel, SQL, Python, R)

Proficiency in Microsoft Office Suite

Ability to thrive in a fast-paced environment

Teamwork skills

Formação académica

Bachelor’s degree in relevant field of study

Ferramentas

Microsoft Office Suite

Data analysis tools (e.g., Excel, SQL, Python, R)

Descrição da oferta de emprego

Control Risks is seeking a Coordinator to support travel security for a prominent technology client.

The Travel Security Coordinator plays a critical role in ensuring the smooth and efficient travel security operation of our business. This role involves a blend of customer support, logistics coordination, and data analysis. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication and problem-solving skills.

Tasks and responsibilities

Support Tickets

• Respond promptly to support tickets submitted by employees travelling to higher risk countries, utilizing holding messages or canned responses as appropriate
• Accurately route support tickets according to established standard operating procedures
• Escalate re-opened and complex support tickets to the Operations Manager

Transportation Requests

• Monitor transportation requests and ensure operations run smoothly and efficiently
• Provide support to users experiencing issues with transportation requests within the same business day
• Proactively coordinate with client-vetted transportation suppliers to address and resolve any obstacles
• Escalate unresolved transportation issues to the Operations Manager for further action

Documentation and Analysis

• Maintain detailed and accurate records of all transportation-related issues and their resolution.
• Develop and implement standardized data collection procedures from various sources, ensuring accuracy and completeness
• Analyze current administrative processes on a monthly or quarterly basis, as requested by the client, to identify inefficiencies and areas for improvement
• Translate complex data and concepts into clear and concise insights
• Generate monthly reports that provide insights into operational performance
• Design and produce high-quality slide deck presentations
• Develop and maintain a well-organized and easily accessible system for team documentation and shared drives.

Experience and education:

• 3-4 years of experience in a role involving customer support, logistics coordination, or data analysis.
• Bachelor’s degree in relevant field of study

Skills:

• Excellent written and verbal communication skills in English and Portuguese required. Spanish abilities desirable.
• Strong organizational and time management skills.
• Ability to apply data analysis tools (e.g., Excel, SQL, Python, R, or similar) and techniques to interpret and present complex information
• Proficiency in Microsoft Office Suite or similar software.
• Proven ability to thrive in a fast-paced environment.
• Ability to work independently and as part of a team.
• Excellent teamwork skills with a demonstrated ability to collaborate effectively.