Trainer Chat and Sales Specialist

Chat Xcel; Buenos Aires; Teletrabalho; BRL 40.000 - 70.000; Tempo integral

Resumo da oferta

A leading company in professional services seeks an experienced Trainer to onboard and train new members focused on chat-based customer engagement and sales techniques. The role involves developing training programs, conducting sessions, and monitoring trainee progress. Ideal candidates should have experience in supporting digital content creators and be skilled in effective communication.

Qualificações

• Proven experience training teams in chat-based customer engagement and sales.
• Strong communication, presentation, and coaching skills.
• Ability to create engaging training content.

Responsabilidades

• Develop and deliver comprehensive training programs for chat communication skills.
• Conduct live and recorded training sessions and coaching.
• Monitor trainee progress and provide constructive feedback.

Conhecimentos

Communication

Presentation

Coaching

Organizational Skills

Descrição da oferta de emprego

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This range is provided by Chat Xcel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job location: REMOTE

About the Role:

We are seeking an experienced Trainer to onboard and train new company members, specifically in chat-based customer engagement and sales techniques. The ideal candidate has a background supporting subscription-based digital content creators or online communities and is skilled at teaching effective communication and sales strategies to remote chat agents.

Key Responsibilities:

• Develop and deliver comprehensive training programs focused on chat communication skills and sales techniques for chat agents.
• Train new hires on best practices for engaging with customers through chat platforms to maximize sales and customer satisfaction.
• Create training materials including scripts, role-play scenarios, FAQs, and performance checklists tailored to chat and sales activities.
• Conduct live and recorded training sessions, workshops, and one-on-one coaching.
• Monitor trainee progress, provide constructive feedback, and adjust training methods to improve outcomes.
• Collaborate with supervisors and quality assurance teams to ensure training aligns with operational goals and quality standards.
• Stay informed about industry trends in digital content engagement and chat-based sales strategies.

Requirements:

• Proven experience training teams involved in chat-based customer engagement and sales, preferably supporting subscription-based digital content creators or similar online communities.
• Strong communication, presentation, and coaching skills.
• Ability to create engaging training content and adapt to different learning styles.
• Comfortable working remotely and using digital training tools and platforms.
• Detail-oriented with excellent organizational skills.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and Business Development

Industries

Professional Services

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